Gmail Customer Service Issues

Hello, my email address is [redacted] My name is Ozal Shefki. I store all my important emails, bank accounts, contacts, and business information in this online account. Recently, I encountered a hacking incident while using my account at a cafe. A mysterious transferring icon appeared, prompting me to reset my phone for security. Unfortunately, I can no longer access my email account as I believe it was compromised during this event. I tried resetting my account password but did not receive the verification code that was supposed to be sent to my email. Due to being in the hospital for the past four months recovering from a car accident, I urgently need to regain access to my Outlook account to manage my business affairs. Thank you for any assistance you can provide during this challenging time.

Hello Admin, I am reaching out regarding login issues I am experiencing with my email address ([redacted]). Unfortunately, my home was burglarized on 18/03/[redacted], resulting in the theft of all my electronic devices. I have since acquired a new laptop and phone and have been attempting to access my Gmail account to retrieve my backed-up data, especially my contacts. However, I keep encountering the "verify with another device" prompt during login, which poses a challenge since all my devices were stolen. Despite knowing my account password, I am unable to proceed past the verification step as my recovery codes were stored on Google Drive linked to this account. The information contained within this account is crucial to me, and I seek your assistance in resolving this issue. Thank you for your help.

My Gmail account has been compromised by hackers who changed the email address associated with it to [redacted], as well as the recovery email and phone number. They have deleted my Gmail and possibly my YouTube accounts. I tried changing the password and adjusting security settings without success. I need assistance to eliminate any traces of [redacted] from my account and regain access to my Gmail and YouTube accounts. The email I am providing now is my secondary account and the correct recovery email.

Hello, I am Caryn Stonell, and my email address is [redacted] Since Friday morning, I have been experiencing issues accessing my email. Whenever I try to log in, I receive an error stating: "You appear to have no security keys registered on your account, and won't be able to sign in. To sign in on this device, go to myaccount.google.com/security on another device where you're already signed in." This message does not allow me to proceed. Even when attempting to log in using my phone number, I encounter the same problem. I am unable to answer security questions or recover my account as the verification code is being sent to the email address I cannot access. When I select "try another way," I receive a message stating, "Google couldn't verify this account belongs to you." I have tried several methods, but I am still locked out of my email. This situation is critical as my email is linked to various important accounts. I would greatly appreciate your assistance in resolving this matter promptly. Thank you. Caryn Stonell

A few days ago, my Instagram account was hacked. I diligently checked all my email folders but found no messages from Instagram security regarding the hacking attempt. After speaking with a helpful Facebook representative on Friday, I followed their instructions, providing my email and phone number for further assistance. I was assured I would hear from the Instagram support team within 24 to 48 hours, but to my dismay, no communication has arrived yet, well past the given timeframe. It appears the hacker may have tampered with my email linked to the Instagram account. I am considering reaching out to Gmail for support in tracing and recovering these elusive emails. I appreciate any guidance you can offer on this matter.

I have been using an iPhone 12 Pro with the Gmail app for over a year now. After updating to iOS 15.3.1, I encountered issues with receiving notifications and the red badge not updating to show new emails. Apple support confirmed that the problem lies with the Gmail app. I have attempted various solutions like resetting my phone, reinstalling the app, toggling notifications, soft resetting, resyncing Gmail, and signing out/in of accounts, but none have resolved the problem. I am seeking further advice on how to address this ongoing issue.

Hello, I am currently trying to free up storage space in my Gmail account. I have noticed that I have accumulated over [redacted],[redacted] emails dating back to [redacted]/[redacted]. I intended to delete a specific date range by selecting all emails within that time frame, but Gmail does not seem to allow bulk deletion beyond approximately 50 emails at a time. With such a large number of emails, this process would be extremely time-consuming. I only require the most recent year's emails in my inbox. I believe the IT department could facilitate a more efficient way to delete older emails. I am reluctant to pay for additional storage upgrades simply due to this limitation. I kindly request assistance in deleting emails older than [redacted], while retaining those from 2[redacted]. Your help in this matter would be greatly appreciated.

I am looking to regain access to my son's account linked to his Fortnite game but I can't recall setting it up. I've attempted account recovery through different methods without success. The email in question is [redacted] and I'm struggling to find a solution even after researching online. Due to changing phones, I no longer have access to the device it was set up on. Despite numerous attempts with over 50 potential passwords and trying on my computer, I can't seem to log in. The recent change in wifi further complicates the situation. I need to access the account to adjust some settings for his game.

A few days ago, my computer picked up a virus from a Minecraft addon pack. I quickly restarted the PC and removed all the apps. Unfortunately, I later discovered that my Instagram account was hacked. After securing my Instagram, I found out on March 23rd at 12 am that my Discord account was also compromised. Despite my efforts to recover it, it was hacked while I slept. I added my phone number to my Gmail for security, but I didn't receive any verification requests. I attempted to recover my accounts using Gmail, but the messages didn't show up, leaving me confused. I searched online for solutions, tried various methods, but none seemed to work.

My email, [redacted], was hacked, and the hacker changed all the account details, making it impossible for me to access it. The email was created for playing Clash of Clans, a game I've enjoyed for many years. I let a friend borrow my account as I couldn't give it enough attention. I was surprised when I couldn't log in anymore. The hacker changed the recovery email to per•••••••••••@gmail.com. I've tried to recover it without success since it was altered. I appreciate any help in resolving this matter. Thank you and God bless. If you need more details about my lost account, feel free to ask. My real name is Collens Jake Ruel, and I reside in the Philippines, born on September 19, [redacted]. Feel free to verify the information on my lost account for confirmation.

Being Indian, I came to Kazakhstan for my studies with my Indian SIM card linked to my Google account. Upon arrival, I found out the SIM card is inactive. Today, I purchased a new iPhone and tried setting up my Google account but forgot the password. After selecting 'forgot password,' the 2-step verification required a code from my inactive SIM. Despite multiple attempts, including account recovery, I'm unable to access my Google account crucial for university and banking purposes. The error message states, "Google can’t verify that it’s you" as my account got removed from all devices. Any assistance would be greatly appreciated in recovering my account.

Today, I received notifications alerting me about a possible unauthorized attempt to access my Gmail account. I was prompted to verify my identity upon signing in again by entering a code sent to my phone or using Google Authenticator. Unfortunately, I recently changed my phone number and device and hadn't transferred my accounts to the new Google Authenticator app yet. I encountered difficulty as the code was sent to my old Gmail account, which I couldn't access. Despite having a recovery Hotmail account, I wasn't offered the option to use it for verification.

I am having trouble accessing my old Gmail account: [redacted] It says I can't be verified. My name is Christopher Harvey. The account holder's name was Mr. Harvey, and the account was created around July [redacted]. I was involved in activities like earning money through referrals and ad clicks. I lost the password in early September [redacted], and couldn't log in after that. I believe there is important information in the account that I need to retrieve. The account was set up in Riverside, California [redacted]. In August [redacted], all three of my emails ([redacted], [redacted], and [redacted]) were accessed from the same devices simultaneously. Please advise on the additional steps needed to recover access to this account.

My Google account, [redacted], was recently hacked. I know who the hacker is; it is Christophet Beal. He accessed my phone at my house about a week ago, changed the password, and set up two-step verification on his phone. The verification code now goes to a Nord Plus [redacted], a device I do not own; I stick to using Samsung phones exclusively. Unfortunately, I am still locked out of my account, and he continues to access other accounts using my email and personal information.

I am unable to recall the password for my personal Gmail account: [redacted] The phone number added for recovery is no longer in my possession. This email is essential for me to access various accounts like LinkedIn and OLX. There are important documents stored in that account that I urgently require. When attempting to reset the password through the recovery site, I am prompted to use the phone number which I cannot do. I am not being presented with any security questions to verify my identity as per the helpdesk instructions. I am willing to provide any necessary information or identification to prove ownership of the Gmail account. All I need is the ability to reset the password and regain access to my email.

I need assistance recovering my Google account due to stolen information. The correct email is [redacted], but the thief changed it to [redacted] for the recovery. They also took my iPhone 12 with important information. As a 15-year Purple Heart veteran battling cancer, I'm desperate for help. A supervisor should contact me at [redacted], once I regain access to my phone at [redacted], which is currently compromised. Avoid sending messages to the altered email. I plan to file a police report soon. Please prioritize my case.

My email on Instagram was changed, and I can no longer access my account. Despite multiple attempts to recover it, I haven't succeeded. The individuals who took over my account have altered both my phone number and email address, causing me quite a bit of distress. They're sharing fraudulent information and money-related content. An email even indicated a login from Nigeria, while I am located in Liverpool. The email associated with my account is now [redacted], having been changed from my original [redacted] These scammers are using my account to promote scams and are shutting out my friends who are trying to intervene. I feel helpless and anxious as they have full control of my entire profile. If possible, I urgently implore for assistance in reclaiming my account.

I encountered an issue while trying to access my Google email account. Despite entering my correct email and password, I received an error stating it was incorrect. I am positive the password is accurate as I did not change it and even noted it down. When attempting to recover the account, it only requests the last known password. I entered the initial password, which should still be valid, but it could not verify my ownership. This email is linked to my Microsoft account as the primary email. I am willing to provide a secondary email for contact purposes as I am unable to find alternative ways to reach Gmail support.

Hello, I am having an issue accessing my email address [redacted] I used to live in Turkey, and my old Turkish phone number and email address [redacted] are no longer in use. Currently, I can only access my Gmail account from my iPhone. I am now living in Vienna, Austria, and my new phone number is [redacted][redacted], with a new email confirmation address [redacted], if needed. I have tried following online instructions to change my password without success. Any assistance in resolving this matter would be greatly appreciated. Thank you, Sarah Hierzer.

I am experiencing issues with my Gmail account on my smartphone. Important emails, such as Zoom addresses from my therapist and documents from my case worker, are not coming through, despite receiving other emails. When signing up for new apps like Venmo and Credit Karma, the apps indicated that my Gmail was invalid. My smartphone recently shut down completely and had to be set up again, similar to getting a new phone. The email problems existed before the shutdown on 3/9, 3/23, and 3/24. I am concerned that my email may have been cloned, as it only shows as invalid. As an older customer who struggles to remember passwords due to a memory disorder, it is crucial for me to retain this specific email address. I can be contacted at 1[redacted] all day Wednesday. I appreciate any assistance in resolving this issue, even if it's a simple syncing problem. Thank you for your help.