My cell phone was hacked. I had my mail turned off but worried they have passwords and...

GetHuman-rzollars's Hacked Account issue with Gmail from March 2021

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GetHuman-rzollars's next move: find and follow the right step-by-step guide.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rzollars will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rzollars can let us know if they help or not.
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Before contacting them, items GetHuman-rzollars may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rzollars's own words
My cell phone was hacked. I had my mail turned off but worried they have passwords and my email. I tried to change my passcode on google chrome. When they sent me a verification code to my text I didn’t get it but it went to another phone number. Now I’m worried about my email address. Don’t want to change it if possible. Is there away to see if it’s been compromised? If so how can I change my password *in a secure way?

GetHuman-rzollars did not yet indicate what Gmail should do to make this right.

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Hacked Account issue
Reported by GetHuman-rzollars
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 7492 others
0 customers following this


GetHuman-rzollars started working on this issue
Mar 20th 10:10pm

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