I am having a problem resetting my password. It keeps saying they do not recognize me...

GetHuman4091657's customer service issue with Gmail from December 2019

Help with my Gmail issue
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Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman4091657's own words
I am having a problem resetting my password. It keeps saying they do not recognize me and I need to get this issue fixed ASAP as I was alerted somebody has my password. Somebody responded to my prior request but did not help me. There was a reference number of *-*************. Can somebody please help me as the longer this takes the more time somebody is possibly in my e-mail and accessing private information.

GetHuman4091657 did not yet indicate what Gmail should do to make this right.

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Gmail

Customer service issue
Reported by GetHuman4091657
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5906 others
0 customers following this

Timeline

GetHuman4091657 started working on this issue
Dec 13th, 2019 8:30pm
GetHuman4091657 indicated the issue is not fixed yet.
Dec 15th, 2019 12:13am
GetHuman4091657 indicated the issue is not fixed yet.
Dec 16th, 2019 7:01am
GetHuman4091657 indicated the issue is not fixed yet.
Dec 20th, 2019 3:02pm

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