The following are issues that customers reported to GetHuman about Gmail customer service, archive #24. It includes a selection of 20 issue(s) reported December 16, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Dakota. My grandfather created a Google account ([redacted]) and a Facebook account for me when I was young. Unfortunately, he recently passed away and I never received the password from him. I got logged out of Facebook, where the Google account was the primary way of accessing it. The only way to regain access is to recover the Gmail account. I believe I should know the answers to all the security questions. I am seeking assistance with accessing these accounts. Thank you.
Reported by GetHuman4105812 on सोमवार, १६ दिसम्बर २०१९, शाम ६:४५ बजे
Someone has created a fraudulent Gmail account using my name and has been contacting individuals pretending to be me to ask for money. The fake Gmail account is [redacted] Please see the email exchange below as an example of these fraudulent communications. Thank you.
Reported by GetHuman-fraaron on मंगलवार, १७ दिसम्बर २०१९, रात १:३६ बजे
Hello, I have not been able to access my main Gmail account for some time now due to an issue. Every time I try to send an email from any email service to my [redacted] account, I receive a message in my primary email account's inbox stating: Delivery Status Notification (Failure) <[redacted]>
Message blocked
Your message to [redacted] has been blocked. See technical details below for more information.
The response from the remote server was:
[redacted] delivery error: dd Requested mail action aborted - mta4057.mail.bf1.yahoo.com
I would appreciate any guidance on how to resolve this problem.
Thank you,
Edyta
Reported by GetHuman-edytamar on मंगलवार, १७ दिसम्बर २०१९, दोपहर ३:३१ बजे
Dear Gmail,
I am Arun Boopathi, and my personal email address is [redacted] I cannot log in, and I keep getting a message saying the account belongs to you. However, this is my personal email, and I urgently need access to it as I have important files and photos stored there for safekeeping. I have been trying for the past three days to log in using various options, but I have not been successful. My cellphone is the trusted device for this account.
Recently, I encountered a network issue and tried to reset everything, which led to the removal of my email from the device. Despite my attempts, I am unable to gain access. I resorted to using a VPN app on my cellphone to make calls to my family in India, as I am currently working in Qatar. I suspect that something went wrong during this process, potentially due to the VPN.
I kindly request your assistance in resolving this matter promptly. This email account has been in use since [redacted], and it is crucial for me to regain access. Thank you for your help.
Reported by GetHuman4110983 on मंगलवार, १७ दिसम्बर २०१९, दोपहर ३:५३ बजे
I'm experiencing some issues with sending and receiving emails. When I send emails, they appear to be sent but are not delivered to the recipients. I have had them check their spam and junk folders, but the emails are nowhere to be found.
Conversely, when people send me emails, they receive proof of delivery, but the emails never reach my inbox. I have checked my spam and junk folders, but the emails are not there either.
This has become quite troublesome. Assistance would be greatly appreciated!
Reported by GetHuman-wesmann on मंगलवार, १७ दिसम्बर २०१९, रात ९:३५ बजे
Hello, I need assistance with recovering my account, as it contains important school and social media information along with my homework data. I am unable to access my account because I forgot my password, and my phone number recently changed from [redacted] to [redacted]. I would be very grateful for any help with regaining access to my account. The Gmail address linked to this issue is [redacted], where all my crucial information is stored. Thank you for your anticipated assistance.
Reported by GetHuman4114332 on बुधवार, १८ दिसम्बर २०१९, रात १:३४ बजे
Hello! I am Yati Sharma from India. I am seeking a solution for my Gmail account as I have forgotten my password along with the old password. I am unable to recall the 8-digit backup code required during the password reset process. Initially, when setting up my Gmail account, I was not prompted to create a backup code. I attempted to recover my account using my phone number linked to Gmail but did not receive any response. I would greatly appreciate assistance in recovering my Gmail account, as it holds significant importance for me.
Reported by GetHuman-akshtiwa on बुधवार, १८ दिसम्बर २०१९, सुबह ८:२३ बजे
I am currently locked out of my account as the password has been changed by a hacker. I have the previous phone number linked to the account, [redacted], but I had to change it due to personal reasons. The last password I used was "BelenV05!". It is imperative that I regain access to my account as it is essential to me. I would appreciate it if you could assist in updating my phone number to facilitate my access to the account. Your prompt help in resolving this matter would be greatly appreciated.
Reported by GetHuman-aledanie on बुधवार, १८ दिसम्बर २०१९, दोपहर १०:२३ बजे
Recently, Google notified me of a login attempt from Japan, which I find impossible as I am in Indiana. I suspect some individuals in Lebanon, IN are causing trouble for me because I declined their offers to live with them. There have been disturbing comments about stealing drugs, possible drugging, and even rape. False claims about me wanting to be homeless were made in Dave Ramsey's Facebook group. Despite still working in direct sales, my sales have suffered. I am appalled by the financial abuse and threats I have faced for not complying with their wishes. I aim to own a home in the countryside, drive my car freely without it being stolen, and end this unjust treatment. My Facebook pages are @Kristys Sox Party, @Kristys Jewelry Party, @Kristys Bliss Party, @Kristys Vacation Party, @Kristys Nail Polish, @Kristys Spa Party (Entrepreneur code: [redacted]), and @HBN1978.
Reported by GetHuman4117054 on बुधवार, १८ दिसम्बर २०१९, दोपहर ४:२४ बजे
I lost my phone and can't recall the password for my Gmail account. Unfortunately, I don't have access to the phone number associated with my account or remember the last password I used. I haven't changed the password in years and didn't set up a recovery email. I have another email that could be used for account recovery. I'm seeking assistance to regain access to my Gmail account where I store critical information. I haven't logged out of my Gmail for years and it's important that I recover the password. The email I'm trying to access is [redacted] Thank you for any help you can provide.
Reported by GetHuman4118457 on बुधवार, १८ दिसम्बर २०१९, रात ८:०६ बजे
I utilize Apple's "Mail" on both my MacBook Pro and iPhone. Yesterday, I came across numerous emails in my Junk folder on my MacBook, prompting me to clear it by selecting the first and last emails for deletion. Much to my surprise, all the emails from my Inbox, roughly 25, disappeared. The same issue occurred on my iPhone.
Upon further inspection, I discovered 4,[redacted] emails stored in the Archive folder, where I rarely store any emails, and [redacted] emails in the Trash. The earliest email in the Archive was dated 11/27/17, and in Trash 5/11/18.
I am baffled by what happened. Is there a way to retrieve the missing emails from my Inbox?
Reported by GetHuman-janejoer on बुधवार, १८ दिसम्बर २०१९, रात ९:३१ बजे
Hello, my name is Daniela Nikolova. I forgot my password for my Gmail account, [redacted] I can't remember my last name, manager's name, or any security question answers. I also lost the phone number [redacted]38 associated with my account when I reset my phone. I am desperate to regain access to my Gmail because I have important emails and information stored there. Please assist me in recovering my account. If possible, please contact me through my sister's Gmail at [redacted] Thank you.
Reported by GetHuman4125288 on गुरूवार, १९ दिसम्बर २०१९, रात ११:५५ बजे
I have attempted to access my account multiple times, and I can confirm that it has not been hacked as my email ID has not been shared with anyone else. I appreciate your efforts to verify my account using the contact number +91 [redacted], which has been confirmed twice now.
I kindly request information on how long my account will remain locked and when it will be unlocked.
Thank you,
Reshma S Pai
Reported by GetHuman4127287 on शुक्रवार, २० दिसम्बर २०१९, दोपहर १२:४५ बजे
I need help regaining access to my email account ([redacted]) as I have forgotten my password. My phone verification is linked to my Google account, and I rely on Google Drive and other products. Today, I can't log in and I'm unable to verify through my phone number. I can access the account on my iPhone, but I'm unable to on my desktop where it prompts me for a password I can't recall. I'm willing to provide any necessary information about myself. It's crucial that I recover access as all my social and client communications are tied to this email. Please assist me promptly.
Reported by GetHuman-ramandes on शुक्रवार, २० दिसम्बर २०१९, दोपहर ४:०९ बजे
I am seeking assistance to regain access to my email account, which I have utilized for over a decade. Recently, when attempting to log in from a different location, I encountered a message stating that the login was considered suspicious. My name is Kate Newland, and my email address is [redacted] Regrettably, I am currently unable to recall my password correctly.
I kindly request support in recovering access to my email account. If necessary, I can provide you with names from my email contact list as verification. I would greatly appreciate your help in resolving this matter. You can reach me at [redacted]. Thank you for your assistance; I prefer not to work with AT&T for this concern.
Reported by GetHuman4130770 on शुक्रवार, २० दिसम्बर २०१९, रात ११:०६ बजे
I have been using my Gmail account, [redacted], on my Android phone for almost 2 years. I purchased a new phone and when I tried to log in, my password didn't work. Despite following the steps to reset my password and using my recovery email and phone number, I was not successful. Google informed me that due to 2-step verification, I may need an application-specific password for some apps like Gmail. I can still access my email on the old phone but not on the new one. I need help to resolve this issue. Thank you.
Reported by GetHuman4131893 on शनिवार, २१ दिसम्बर २०१९, सुबह ५:३६ बजे
I recently encountered an issue with my Gmail account. After accidentally removing one of my accounts, all my emails in the "misc" and "other" folders disappeared. Despite several attempts to recover them through different methods, only a few emails were restored. I also tried using a backup service, but it did not recognize my account. Even after following the account recovery process, my important emails remain missing. I have been informed that assistance will be provided in 6 to 12 hours, but I am unsure if my emails can be recovered. Any advice on how to proceed would be greatly appreciated. Should I consider deleting and reactivating the account to retrieve the lost emails?
Reported by GetHuman-chitaroa on रविवार, २२ दिसम्बर २०१९, सुबह ८:१३ बजे
My Gmail account has been hacked. I've had it for about 6 years and rely on it for everything from prescriptions to social media and iCloud. Just yesterday, when attempting to access my account, I discovered that someone had successfully hacked into it. The system indicated that my password was changed 7 hours ago from Indonesia, even though I am located in the USA and have not changed my password recently. Now, I am unable to log in and I urgently need to regain access to my account! I have evidence to support my claim. Your assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-raersab on मंगलवार, २४ दिसम्बर २०१९, दोपहर ११:३४ बजे
I am having trouble regaining access to my Gmail account, which has the email address [redacted] Despite using my previous password "Greggmail65," I couldn't log in. When I attempted to create a new account, it indicated that the [redacted] address was already in use. My website is strachovstudio.com, and I am Greg Strachov. Please assist me in resolving this issue, as I am unable to navigate the system effectively. Feel free to contact me at [redacted] to help me recover my Gmail account. Thank you for your assistance.
Reported by GetHuman4146785 on मंगलवार, २४ दिसम्बर २०१९, दोपहर १:१७ बजे
I have been a Gmail customer for about 10 years. Five months ago, I had trouble accessing my account due to being sick and then messing things up with my son. I need help getting back into my Gmail account. Whenever I try to sign in, it doesn't recognize my old password and prompts for a text message, which I can't receive on my old phone. My email is [redacted], with a possible last password of STUPIDis** and an earlier one of 1940TAXfix. You can reach me at [redacted]. I hope to speak with a live person to resolve this issue and regain access to my email.
Reported by GetHuman4147645 on मंगलवार, २४ दिसम्बर २०१९, दोपहर ४:५७ बजे