Gmail Customer Service Issues

Archive 23

The following are issues that customers reported to GetHuman about Gmail customer service, archive #23. It includes a selection of 20 issue(s) reported December 6, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my email account "[redacted]" after switching devices from iPhone 7 to XR. I no longer have access to my phone number or the old device. This email is crucial as it is needed for verification to participate in Fortnite tournaments and earn money. I have already reached out to Epic Games, and they advised me to contact you for assistance.
Reported by GetHuman-noelfors on viernes, 6 de diciembre de 2019 10:30
In early [redacted], I was part of a nonprofit organization using the email address [redacted] Due to personal reasons, I had to leave the organization. Recently, upon returning, I tried to recover this email address without success. I believe I deleted the account around 9 to 10 months ago. When I try to reopen the account, it says the address is unavailable. However, when I send an email to that address, I get a message saying it does not exist. Can you please advise on how I might recover access to this email address? Thank you.
Reported by GetHuman4052765 on viernes, 6 de diciembre de 2019 17:59
I have over 20 years of experience as a Computer Engineer with Microsoft and Cisco certifications, serving over 5,[redacted] satisfied customers. Recently, someone hacked my Google account, changed the password, and removed my phone number as a verification method. Despite not changing the password myself, Google is not recognizing my device and cannot verify my identity. The message prompts me to try again later or sign in from a different device.
Reported by GetHuman4055087 on sábado, 7 de diciembre de 2019 1:40
Dear Sir, I am Surya Narayan Satpathy. My mobile numbers are [redacted] and [redacted], and my date of birth is 03.08.[redacted]. I am a paying user of Google services. Each month, I pay [redacted] rupees for Google Photos storage. I have stored all my contacts and photos in my personal Google account, which is [redacted] Upon attempting to log into my account, I received a message stating that my account has been disabled due to a serious violation of Google's rules. I want to clarify that I did not commit any such violation intentionally. If I have unknowingly violated any rules, I assure you it was not intentional, and it will not happen again. Kindly enable my Gmail account or provide instructions on how to download my data from my Gmail account. Thank you, Surya Narayan Satpathy
Reported by GetHuman-sshatapa on domingo, 8 de diciembre de 2019 10:45
I attempted to update my contact number on my Gmail account but encountered a problem. Despite using the same password to access my email through my phone, I can't log in on a browser or access Google Photos. Since I've changed my phone number and the recovery email on file is outdated, I'm unable to reset my password.
Reported by GetHuman-marykidw on lunes, 9 de diciembre de 2019 15:04
My account was hacked, and I noticed that my unused Instagram account has been renamed as "oobb4_." This new account appears to be an Arabic spam fashion page attempting to deceive others. Prior to the hack, I used to post Beatbox clips under the username "bbx_highlights." Some of my videos had a high view count of over 100k, and I had amassed more than 10k followers. Despite the account still being linked to my active email address "[redacted]," I have lost access to it. The password has been altered, and Instagram displays a network error when I try to reset it. The hacker also changed the phone number associated with the account and denied my access attempts when prompted. Despite my efforts, neither Gmail nor Instagram have been able to assist me in recovering my account. I am hopeful that someone here might be able to help me navigate this challenging situation. Thank you, David.
Reported by GetHuman-dhelger on lunes, 9 de diciembre de 2019 17:20
I used to have an iPad with my Gmail login details saved. I created a YouTube channel for my music, but I can't recall my login information. I remember my email address being [redacted] and one of my old passwords. However, I am unable to remember my current password. It's crucial for me to access my YouTube account as it contains all my music, and I want to stay updated on my content. Your assistance would be greatly appreciated. Thank you. Best regards, Jack Kealy Also known as Jack YG
Reported by GetHuman4072322 on martes, 10 de diciembre de 2019 14:57
I need help with accessing my Gmail account. I'm Rajesh. My email is [redacted] I know my password and email, but I can't remember my backup codes. The two-step verification mobile number option is available, but it's not asking for an OTP. Please assist me as soon as possible in recovering my account. Thank you.
Reported by GetHuman-cheleraj on miércoles, 11 de diciembre de 2019 12:44
I can't remember my backup codes. I'm Rajesh. My email is [redacted] I can't log in to my Gmail account. I know my password and email, but it's asking for backup codes, which I don't have. I have a two-step verification mobile number, but it's not giving me the OTP option. Please help me recover my Gmail account as soon as possible. Thank you.
Reported by GetHuman-cheleraj on miércoles, 11 de diciembre de 2019 14:35
Hello, I'm Rajesh. I am facing an issue with accessing my email account. While I remember my username and password, I am unable to recall my 8-digit backup codes and security information. My email is prompting me for these backup codes during login. Could you please assist me in recovering my email account? I can provide the following proofs: 1) Email username 2) Password 3) Mobile number 4) Date of birth 5) Recovery email address 6) Full name. Thank you.
Reported by GetHuman4078221 on miércoles, 11 de diciembre de 2019 15:01
When I send bulk emails from my [redacted] account, I add one address to the To Box and 25 addresses under Blind Carbon Copy. However, all 25 addresses under Blind Carbon Copy are being returned, bounced, or rejected. These emails do not contain spam, and I have used this method without issues before. I am unable to locate a contact email for Gmail support. Can anyone assist with this matter or provide me with an email to reach out to Gmail customer care? I have not been able to find this information on their help pages. I have tried various Gmail Help Pages, but I am unable to find a "contact us" form or a way to inform Gmail about this issue. Thank you, Doug Foust [redacted]
Reported by GetHuman4082692 on jueves, 12 de diciembre de 2019 8:03
When I send bulk emails from my [redacted] account, I typically include one address in the To Box and 25 under Blind Carbon Copy. However, recently all 25 addresses under Blind Carbon Copy have been bouncing back or getting rejected. There is no spam in these emails, and I have previously used this method without any issues. Unfortunately, I have been unable to find a Gmail contact email to report this issue to. Can anyone assist me with this problem or provide me with an email address where I can seek help from Gmail customer care? I have searched their help pages without success. Thank you, Doug F. [redacted]
Reported by GetHuman4082692 on jueves, 12 de diciembre de 2019 8:09
Someone I know has hacked my account. My email address is [redacted] They changed my password, secondary email address, and contact number to [redacted] and [redacted]1. The account with my old email (jlcgrayson@gmail) has all my important emails and pictures. Can anyone help me secure my account? I'm willing to provide my ID and speak over the phone if necessary.
Reported by GetHuman4084465 on jueves, 12 de diciembre de 2019 16:16
I've forgotten my Gmail password that I created when I was young, and I can't recall it. Unfortunately, I hadn't confirmed my Snapchat with this Gmail [redacted] Recently, my Snapchat was hacked, and I'm unable to regain access. Despite my attempts, I can't remember my previous password. I really need your assistance in recovering both my Snapchat account under the name Gl3d1.q and my Gmail account. Is it possible to create a new Gmail account with the same address to help recover my Snapchat? I am concerned about the security of my Snapchat account and hope to regain control. Thank you for your help in advance.
Reported by GetHuman-cahaninu on jueves, 12 de diciembre de 2019 20:17
After updating my Mac software recently, I encountered an issue with one of my Gmail accounts, [redacted] Following the update, the account asked for verification but fails to be recognized. Despite numerous attempts with the Verification Code, the account remains locked out. This account is used by multiple individuals, and everyone is unable to access it due to the recovery email address being in my possession. The problem arose immediately after the software update, and despite various efforts, the account cannot be restored. Any assistance on resolving this matter would be greatly appreciated.
Reported by GetHuman4086243 on jueves, 12 de diciembre de 2019 21:11
I need help resetting my password promptly as I received a notification that someone might have access to it. The response I previously received did not resolve the issue, and I was given reference number 6-[redacted][redacted]. Please assist me as soon as possible to prevent unauthorized access to my email and private data.
Reported by GetHuman4091657 on viernes, 13 de diciembre de 2019 20:30
I am having trouble recovering my Gmail account. A few months ago, I enabled two-factor authentication on my account. Now, I have forgotten the password and cannot reset it as I am unable to remember the authentication number. Although I have the phone number associated with the account, I am struggling to proceed without the authorization number. Can you assist me with this?
Reported by GetHuman-jaatbhar on sábado, 14 de diciembre de 2019 10:39
Hello! I really need to access my Gmail account ([redacted]) urgently. I created it a while ago, and I can't recall the password. When I made it, I was young and didn't realize the significance of adding alternate email addresses or phone numbers, so I might have entered random information. Despite knowing my security questions, Google is not allowing me to log in. I require access for something important and cannot alter it. Can someone assist me with this issue? Thank you.
Reported by GetHuman-juliakes on sábado, 14 de diciembre de 2019 21:43
I just purchased a new Macbook and am having trouble logging into the Email App using my Gmail account. Gmail shows alerts about not accepting non-secured apps, so I deactivated that setting. However, when entering my password, it says "This account already exists". I'm not looking to create a new account but simply access my Gmail through the Email App on my Macbook. I'm unsure what to do next as I've tried everything I can on my end. Can anyone offer assistance with this issue?
Reported by GetHuman4097918 on domingo, 15 de diciembre de 2019 2:26
I am having trouble accessing my Gmail account ([redacted]) because I forgot my password. Despite my efforts to reset it, Google does not recognize the date I acquired the account (March [redacted]). Strangely, this email account still functions on my phone. Can anyone assist with this issue? Please respond to my business email at [redacted] Thank you. Regards, R. Diggory.
Reported by GetHuman4103062 on lunes, 16 de diciembre de 2019 10:41

Help me with my Gmail issue

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