Email address *****@***.com this used to be my email account but it has been consumed b...

GetHuman1030157's customer service issue with Gmail from August 2018

Help with my Gmail issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1030157's own words
Email address *****@***.com this used to be my email account but it has been consumed by someone who has stolen my identity. I have very personal information in this account such as my home address, work, social security info on myself husband and kids, insurance information, loan accounts, ect. I have tried recovery with no success, answering all of the question. I am a victim of identy theft. I am afraid that illegal actions may be pursued with my information or harm may come to my family if they may decide to visit my address. I need for everything in my email including my name, address, social, and other personal info to be removed permanently.
GetHuman1030157 did not yet indicate what Gmail should do to make this right.
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Customer service issue
Reported by GetHuman1030157
Aug 24th, 2018 - 4 mons ago
I have an issue with Gmail too
Fixed
Seen by 7 customers so far
Similar issue to 2465 others
1 customer following this
Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email
Timeline
GetHuman1030157 started working on this issue
Aug 24th 3:57am
GetHuman1030157 indicated the issue is not fixed yet.
Aug 25th 4:01am