My brother gave me a Moto G and left all his contacts and personal effects on the phone...

GetHuman-gmpletch's customer service issue with Gmail from May 2018

Help with my Gmail issue
The issue in GetHuman-gmpletch's own words
My brother gave me a Moto G and left all his contacts and personal effects on the phone. I bought a sims card from Red Pocket--set up an account with new password and such-made a couple of phone calls and then made the error of going on You Tube and following advice to remove all my brothers personal stuff thru a factory reset. I've actually made him change his password because of this. It still won't work.
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Customer service issue
Reported by GetHuman-gmpletch
May 24th, 2018 - 8 mons ago
I have an issue with Gmail too
Seen by 2 customers so far
Similar issue to 382 others
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Items needed
Phone Number
Name of Account Holder
Recovery Email
GetHuman-gmpletch started working on this issue
May 24th, 2018 12:06am
GetHuman-gmpletch indicated the issue is not fixed yet.
May 24th, 2018 12:06am