How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ginny's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 4 then 3 then # then #
Below are some clips we've found from Ginny's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ginnie's.
Calls are recorded for quality assurance.
I found an account using the number you're calling from.
I need your help to make sure I have the right one.
Please only say your first and last name."
Excerpt from a call with Ginny's
Tuesday, January 2, 2024 4:03 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Ginnie's.
Calls are recorded for quality assurance.
How can I help you?"
Excerpt from a call with Ginny's
Thursday, April 11, 2024 9:57 PM
They may ask you to say or enter information
"For example, you can say things like question about my account, place an order, what's the status of my order, or make a payment."
Excerpt from a call with Ginny's
Friday, March 8, 2024 11:27 PM
The first phone menu
"Hi. Thanks for calling Ginnie's.
Here's to making life easier and more fun. Your call may be recorded for quality assurance.
To place an order or open your credit account, press one.
To make a payment or for questions about your billing statement or credit plan, press two.
For questions about or for help with our website, press three.
To check on an existing order or for other questions, press four.
To place an order or open your credit account, press one.
To make a payment or for questions about your billing statement or credit plan, press two."
Excerpt from a call with Ginny's
Wednesday, April 3, 2024 12:29 PM
After you press 2
"To make a payment or for questions about your billing Thank you for calling to make a payment on your Ginnie's account.
Please note, by making a payment in this automated system, you can avoid the three dollar fee that is charged when paying with an agent as well as extended hold times in our payment center due to adjustments for the health and safety of our employees.
I'll need some information to find your account.
Your account number is printed at the upper right of any statement or letter we've sent you.
If you have your account number available, say account number.
Or if you have the order number for any recent order, say order number.
Otherwise, say phone number.
Sorry? If you have your account number available, press one.
Or if you have the order number for any recent order, press two."
Excerpt from a call with Ginny's
Saturday, April 6, 2024 10:28 PM
What are the hours and when should I call?
Ginny's operates the call center for this 800-282-3829 phone number Mon-Fri 8am-midnight ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 267 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ginny's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ginny's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ginny's is Monday.The most busy day to call is Friday, which averages 60% more phone calls by comparison.Again, this is based on a sample of 267 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Ginny's is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ginny's staffs the call center well on Monday.
Why call this Ginny's number?
Below is a sample of recent calls to Ginny's, and their purpose. Are any of these similar to the reason you are trying to call?
Return request for sketches: "I placed an order for sketches but one size is too big and want to send it back."
- From a call lasting 9m 43s , Apr 11, 2024 9:57 PM
Making payment: "I need to make a payment over the phone."
- From a call lasting 1m , Apr 3, 2024 1:26 PM
Making payment: "I would like to make a payment on my account."
- From a call lasting 6m 42s , Mar 14, 2024 2:49 PM
Making payment inquiry: "I would like to make a payment."
- From a call lasting 6m 44s , Mar 8, 2024 10:23 PM
Inquiring about converter box: "I would like to see if you have a converter box that I can order."
- From a call lasting 1m 55s , Mar 8, 2024 7:03 PM
Payment slip issue: "I was calling because y'all sent me another payment slip, and I've already sent y'all a check."
- From a call lasting 3m 35s , Mar 1, 2024 7:14 PM
Account balance inquiry: "I need you to check my account and see what my balance is because I just paid a hundred dollars on it."
- From a call lasting 4m 29s , Feb 29, 2024 6:19 PM
Payment inquiry: "I need to make a payment."
- From a call lasting 1m 46s , Feb 29, 2024 12:31 PM
Missing order: "My order is missing."
- From a call lasting 50s , Feb 20, 2024 8:23 PM
General inquiry: "I need to speak with customer service."
- From a call lasting 2m 4s , Feb 19, 2024 5:28 PM
Conclusion and closing notes
This is Ginny's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ginny's agent. This phone number is Ginny's's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-282-3829 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Ginny's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ginny's has 1 phone number. It's not always clear what is the best way to talk to Ginny's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ginny's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ginny's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.