Ginny's Customer Service Issues

On August 3rd, I made a payment using the automated system, but Ginny's took two weeks to inform me that they hadn't received it. Even after providing a processing code, they didn't acknowledge it. This has happened multiple times with their live customer service agents refusing the processing code. I'm extremely frustrated with Ginny's customer service; they were rude, interrupted me, and even shouted during the call. Despite sharing that my bank confirmed Ginny's never attempted to process the payment, the supervisors I spoke to were unhelpful, disrespectful, and one of them hung up on me. Due to their disrespectful behavior, I have decided to close my account with Ginny's. Considering my recent surgeries and hospitalization, their treatment was especially upsetting. I am now seeking to file a formal complaint. Please contact me at my home number for further assistance: [redacted]. Thank you, Kini James

I made a monthly payment on August 3rd using the automated system. I recently underwent total hip replacement surgery and my 5th back fusion surgery. Ginny's informed me on August 27th that my payment didn't process and required me to make the payment. When I explained my surgeries, the customer service and credit department responded with a very bad attitude, disrespectful behavior, and snide remarks. I am requesting someone from the corporate office to contact me at my home number. There is more to discuss, and I am eager to communicate with the corporate office. If I do not receive a response, I will continue calling customer service. Thank you, Kini James.

I called because the most important piece was missing from my order of the Gravity Chair. I recently had back surgery and the adaptor was not in the box. After being on hold for 2 hours and 45 minutes, I encountered a snippy and rude representative. Now I have to wait an additional 2 weeks according to the person I spoke with. This whole experience has left me extremely upset, especially with such a long wait time. Due to my partial blindness, emails are difficult for me to read, so a physical letter would be greatly appreciated. My address is Donna Best, [redacted] Summerwinds Ct, Ft Myers, Florida, [redacted]. The order number for the missing piece is [redacted]5. I had hoped to have the chair when I returned from the hospital, as I am 64 years old and have poor vision.

I recently purchased a locking 4-drawer filing cabinet in red color but unfortunately misplaced the assembly instructions. I have searched everywhere for them. I have also ordered other items from you which I love. I haven't assembled my new bed yet, but I plan to in a few days, and I appreciate having a queen size now. I really need the instructions for the filing cabinet, as it had a detailed list of parts and step-by-step installation directions spanning about 5 to 6 pages. I received my bill for the first time, and the timing is perfect. I will arrange for automatic payment a few days before the due date to ensure everything is taken care of. Thank you for your assistance.

I recently wrote about the four-door locking filing cabinet. I need Ginny's help to send me the installation instructions for the cabinet since I misplaced the five or six-page manual. I reached out to customer service, and they assured me they would provide the directions promptly, but I haven't heard back yet. Assembling the cabinet is quite complex, so having the instructions is crucial. I don't recall the company's name, but I'm willing to contact them directly if needed. Unfortunately, I can't set up automatic payments because I plan to make double payments four times a year to pay off the debt sooner. Please email me with details on how I can obtain the assembly instructions for the filing cabinet. Thanks in advance.

I attempted to purchase gifts for my children three times this morning without success. After placing an order online, I tried to access "my account" but my password wasn't recognized. I clicked "forgot password" twice, expecting a reset email shortly after, but I haven't received it. I also tried to order over the phone, explaining my hearing issues to the operator, but still struggled to communicate. To proceed with my online order, I kindly request a reset password email.

I attempted to pay my account using an electronic check and was informed that there was a block preventing me from doing so. I had discussions with Tashia Smith, the supervisor of the Billing department, who mentioned previous attempts on January 20, [redacted], and November [redacted], to pay via electronic check through the automatic system. I usually paid using my credit card, but due to recent fraudulent activity on my card, the bank invalidated it. This issue was not communicated to me by Ginny. I questioned Ms. Smith about this, and she explained that it wasn't addressed before because I mostly used a credit card. However, this doesn't resolve the issue for me as I would like to provide my checking account details over the phone with a live representative to remove the block. I am disappointed with the service from Ginny and considering taking my business elsewhere if long-time customers are treated in such a manner.

Hello, my name is Eliza Jones. I am currently facing hard times due to losing my job. I was laid off, and this has put me in a financial crisis. I plan to send you $40 for my past due bill before the 15th of this month, as soon as I am able to. The current situation with the coronavirus has greatly impacted my finances, making it difficult for me to pay my bills on time. I am working through Wi-Fi since my phone service is off, but I have been sending emails. Please acknowledge this message and understand that I am doing my best to fulfill my payment obligations. I would appreciate it if you could make a note of this in my account. Thank you for your understanding.

I recently received an HD IR speed dome camera and attempted to set it up, but it did not connect and caused disruptions to the Wi-Fi in my home. My roommates experienced internet and device issues as a result. The camera caused a black screen on my TV and phone, locking me out until the following day. Now, I cannot use the camera and am unsure of my payment details. I contacted your office about this 10 days ago and was advised to call back on the 31st for payment information, which has not been provided. I received a notice to charge $67 to my account without a due date specified, raising concerns about potential late charges. I plan to return the camera at my expense and request a full credit for my purchase. I enjoy your company and would like to order from you again, but I cannot recommend this defective camera. -Jamie V.

As a valued customer, I attempted to place an order for two items with Gena today. She verified the availability of the items and requested my social security number, which I declined to provide. After some back and forth, the order was processed for delivery on Feb 17th. Still feeling uneasy, I requested to speak to a supervisor. To my surprise, the supervisor explained that the order was not actually placed on my account and that the items were out of stock, contradicting what Gena had informed me earlier. This experience has left me dissatisfied as a customer. I've always had a positive ordering history until now. I am currently awaiting a phone call to address these issues, but have not received one yet. - A disappointed customer, A. Drakulic

I'm having trouble with my order from Ginny's catalog. It seems like order #[redacted]6 with a tracking number shipped via Ontrac to Oakland, CA, is missing. Ontrac says they haven't received the item yet. I've been unable to reach Ginny's customer service due to high call volume. Please assist me in locating my order and having it delivered to the Oakland, California address. Thank you for your help.

I ordered 2 totes with the assurance they would arrive by Christmas. After speaking with Harley, the totes never arrived. I called today and was informed they were actually out of stock when I placed the order, which was not mentioned at the time, and my card number was still taken. I later spoke with Steven, but our call got disconnected, and now I am unable to reconnect. I am extremely disappointed with this experience. You have my contact details. This level of service is unacceptable, and I am considering sharing my experience on social media to prevent others from facing a similar situation. I needed these totes for Christmas gifts, and now I am left in a difficult position. Bogus.

I received the incorrect order, which was disappointing and inconvenient. Part of the wrong order listed on the invoice was missing from the package. This was my first time ordering from your company, and unfortunately, it will be my last due to these issues. I was advised that I could keep the mistakenly sent items at no extra cost, even if I choose to donate them. However, I am frustrated that I have to go through the trouble of returning items I did not order (incorrectly mailed to me). Despite attempting to contact customer service by phone, I was unable to reach anyone. I want to emphasize that this mistake was made by your company, not by me. I have no use for the wrong merchandise, and I will be donating it. Another catalog I ordered from at the same time had no issues fulfilling my order correctly. I would appreciate speaking to a representative over the phone to resolve this matter.

I consistently make my payments on the 5th each month over the phone and have never missed a deadline. Unfortunately, I experienced a traumatic incident on October 4th and 5th, [redacted], which led to me being taken to UCLA Hospital Trauma Rape Center by the LA Police due to being assaulted during a break-in. I am requesting that I be allowed to make my payment without any late fees or penalties for being 3 days overdue because of this distressing event. My usual minimum payment is $30, and I would like to pay the forgiven minimum amount, as outlined above, to avoid any additional charges. I hope that Ginny's can show understanding in this matter and provide me with an extension to settle my payment without affecting my credit, considering my flawless payment history until now. Thank you for your consideration. Sincerely, D.C.

I always make Ginny's minimum payment on the 5th of each month without fail. Due to a recent traumatic event on October 4-5, [redacted], I am requesting a compassionate extension and understanding from Ginny's without affecting my credit or incurring late fees. My home was broken into, and I was subjected to a violent crime, resulting in my hospitalization at UCLA Trauma Center. I have filed reports with the LAPD to document the incidents. I am now able to make my payment and seek assistance in avoiding penalties, credit score impact, interest rate hikes, or repercussions from other affiliated companies. Please contact me at [redacted]. My account number is [redacted]. Thank you. -Dawn C.

I am Shirley M. I purchased an inflatable Christmas stocking for over $[redacted]. When I inflated it, I noticed a tear at the bottom causing it not to stay up. I believe I didn't damage it, as I am skilled at setting up such items. However, reaching customer service has been challenging due to high call volumes. I prefer not to complain typically, but I value my hard-earned money. To resolve this, kindly replace the item or provide a refund.

I mistakenly paid the full balance of $[redacted].03 to Ginny's instead of the intended minimum payment of $20. Despite reaching out multiple times via call and email, Ginny's has not been responsive to my request for a refund of $[redacted].03 - the excess amount after the $20 payment was deducted. I am hopeful that there is someone at Ginny's who can assist me with this matter promptly. My ultimate goal is for Ginny's to refund the $[redacted].03 back to the checking account from which the payment was made, as this will enable me to cover my other bills efficiently.