I bought a new '** Corvette on ******** (from Autonation, Greenacres, FL) (non-local) w...

GetHuman-whdconsu's customer service issue with General Motors (GM) from December 2018

4 views
 | 
602 similar
 | 
0 following
Help with my General Motors (GM) issue
Next: our robot will wait on hold for GetHuman-whdconsu to get a General Motors (GM) rep on the line!
Always use the GetHuman Phone tocall General Motors (GM). We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-whdconsu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-whdconsu may need:
Account name, Account phone number, Account email address, Account address, and Vehicle Identification Number (VIN)
The issue in GetHuman-whdconsu's own words
I bought a new '** Corvette on ******** (from Autonation, Greenacres, FL) (non-local) which comes with two annual maintenances services. I had the first one done at Schumacher Chev., Lake Park, FL in late Nov.*early Dec. ****. I called a week or so ago to schedule this year's appointment at Schumacher and was given Dec. * (today). When I bought the vehicle in for the appointment this morning, I was told by the service manager that I had "missed" the deadline for service which was ***** and consequently I had to pay for the service (albeit less than $***). I explained to her that I was not aware that the service had to be conducted by *****. She said her dealership would not be reimbursed by GM since I "missed" the deadline and told me to take it up with GM if I wanted to file a complaint. My complaint is not the dollar amount, it's the principle. If I had known that the service had to be conducted on or before *****, I would have ensured that it was. But I was not aware of any such requirement. I would have thought that the service rep would have told me of the requirement when I made the appointment. I have since then made another appointment at another dealership for the same service but will be responsible for the payment. Thanks...Bill Duff, Juno Beach, FL (***) ***-****
GetHuman-whdconsu did not yet indicate what General Motors (GM) should do to make this right.
I have an issue with General Motors (GM) too
How GetHuman-whdconsu fixed the problem
We are waiting for GetHuman-whdconsu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get General Motors (GM)'s attention and get better help faster. Tap below to get started.
Having General Motors (GM) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would General Motors (GM) email you?
This email address isn't valid
Follow this issue
See how GetHuman-whdconsu fixes it.
This email address isn't valid

General Motors (GM)

Customer service issue
Reported by GetHuman-whdconsu
Dec 5th, 2018 - a mon ago
I have an issue with General Motors (GM) too
Not resolved
Seen by 4 customers so far
Similar issue to 602 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-whdconsu started working on this issue
Dec 5th, 2018 8:29pm