I own a **** Chevrolet Impala I purchased from Hendrick Chevrolet in Shawnee Mission, K...

GetHuman1243860's customer service issue with General Motors (GM) from October 2018

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The issue in GetHuman1243860's own words
I own a **** Chevrolet Impala I purchased from Hendrick Chevrolet in Shawnee Mission, KS.**My current issue is that the radio screen goes in and out at different times and I can no longer program XM stations* it will only allow radio stations to be programmed. The dealership that I live closest to (Crow-Moddie Chevrolet) states I must replace the radio all together totaling over $*** (which does not include the $***.** I have already paid just to get a diagnosis). *Come to find out GM states that several models of their vehicles have this same problem. When I called GM they said they would try to contact the local dealership to get a discount or break to which we found out was not going to happen. *While my radio still works, I am saddened that GM isn't taking care of their customers if this is a common occurrence among several of their vehicles. The printout that the dealership gave me shows several codes that this relates to...PIC****B, PIC****A and PIT****.**I would like to think GM would take care of their loyal customers (we have had several GM vehicles over the years with no problems) but this is a bit obnoxious!**Signed, *Your very saddened*upset customer-Jen

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General Motors (GM)

Customer service issue
Reported by GetHuman1243860
Oct 1st, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 389 others
0 customers following this
Items needed
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Vehicle Identification Number (VIN)

Timeline

GetHuman1243860 started working on this issue
Oct 1st, 2018 10:02pm
GetHuman1243860 indicated the issue is not fixed yet.
Oct 1st, 2018 10:04pm

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