I made an appointment Monday for warranty service (* brake issues, * of them for a seco...

GetHuman-jimboy's customer service issue with General Motors (GM) from August 2018

Help with my General Motors (GM) issue
The issue in GetHuman-jimboy's own words
I made an appointment Monday for warranty service (* brake issues, * of them for a second time) and took my **** Corvette Grand Sport VIN *g*yx*d**j******* to my dealer today (David Maus Chevy in Sanford, FL) and was told they had no loaner vehicles. It was explained to me that GM (you) cut their loaner fleet drastically. In addition, I also mentioned that I was not happy with the first attempted repair (warped brake rotors resurfaced, not replaced, essentially leaving me with used brake rotors). I was advised that GM requires or recommends this. Do you allow other used products for warranty repairs? This is my third Corvette and I have never been denied a loaner for service (this also includes * Ford Mustangs previously). If this is the case I'm sure your customers will not be happy. I know business is good right now and GM may feel it is OK to cut back on customer service but you may need your loyal customers when the next economic downturn comes. Please let me know if what I have been told is true. Don't make the Nissan GTR & new Toyota Supra look too good to pass up. I sincerely hope I will get a (positive) response & results to my issues. Thank you, Jim Wickert
GetHuman-jimboy did not yet indicate what General Motors (GM) should do to make this right.
I have an issue with General Motors (GM) too
How GetHuman-jimboy fixed the problem
They escalated it to a "senior advisor" and I am waiting to hear from them.
Please help with my General Motors (GM) issue
Do you have a customer issue as well?
We can help you get General Motors (GM)'s attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having General Motors (GM) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

General Motors (GM)

Customer service issue
Reported by GetHuman-jimboy
Aug 15th, 2018 - a yr ago
I have an issue with General Motors (GM) too
Fixed
GetHuman-jimboy shared how to fix
Seen by 6 customers so far
Similar issue to 259 others
0 customers following this
Items needed
Account name
Account phone number
Account email address
Account address
Vehicle Identification Number (VIN)
Timeline
GetHuman-jimboy started working on this issue
Aug 15th, 2018 7:00pm
GetHuman-jimboy confirmed the issue is fixed. Hooray!
Aug 19th, 2018 12:59am