I called to get my credit card refunded as you did not have permission to charge it. I...

GetHuman-slaterfa's Refund a Charge issue with Geek Squad from May 2019

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The issue in GetHuman-slaterfa's own words
I called to get my credit card refunded as you did not have permission to charge it. I was told I have to wait ** days for my money which is unacceptable. The customer service rep was rude and would not answer my question and only talked on script. I asked to speak with a supervisor and she would not allow me to , I asked for her name and again would not answer me her name or my question and she put me on eternal hold then transferred me to parts and repair. I do not think that is good customer service. Please call me at ***-***-****.**I would really appreciate a call as this is why I cancelled my service due to horrible customer service. If she was actually nice and explained my options, I may have asked to keep part of it. But no. If I ask to speak with a supervisor, I should be able to speak with one and not have games played. **Kim Slater

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Geek Squad

Refund a Charge issue
Reported by GetHuman-slaterfa
May 19th, 2019 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 1116 others
0 customers following this

Timeline

GetHuman-slaterfa started working on this issue
May 19th, 2019 5:50pm
GetHuman-slaterfa indicated the issue is not fixed yet.
May 19th, 2019 10:35pm
GetHuman-slaterfa indicated the issue is not fixed yet.
May 19th, 2019 10:38pm
GetHuman-slaterfa indicated the issue is not fixed yet.
May 20th, 2019 2:45pm

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