just talked with a geek squad rep. concerning a renew billing for $**.** on oct. **th...

GetHuman1663379's customer service issue with Geek Squad from November 2018

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just talked with a geek squad rep. concerning a renew billing for $**.** on oct. **th ****. going thru my statement & saw this billing which should have been billed to a paul walkley ( a friend). my computer was at his home & he went thru geek squad on-line to clear up a problem with my computer. of course he needed my email, password, etc. to process this thru geek squad. somehow my email got attached to his email, etc. & when his renewal was due, my email was clicked on & my account was billed. paul said he was going to call you today & explain. the rep. I talked with suggested paul just send me a check & all even, but paul said he wanted to clear it up first with his account because he thought he was getting billed for services above & beyond. advise me if i should call you back & ask that my $**.** be credited ?? please delete my email from his. but of course keep mine , as every aug. I have my web root re-billed. advise asap. thank you, gary c. lee
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Geek Squad

Customer service issue
Reported by GetHuman1663379
Nov 30th, 2018 - 6 mons ago
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GetHuman1663379 started working on this issue
Nov 30th, 2018 8:51pm