I am using a garmin drivesmart ** LMT-S and after doing a map update with garmin expres...

GetHuman-staso's customer service issue with Garmin from January 2020

Help with my Garmin issue
The issue in GetHuman-staso's own words
I am using a garmin drivesmart ** LMT-S and after doing a map update with garmin express I now have a total black background on the map screen, no map. The rest of the screen works fine ie: tools etc. I did a reinstall of the map update, it says it ran successfully and still the same results. The update loaded the maps for all of North America, I have a sd card and plenty of space available. How do I get the map screen to show the map and not be totally black?

GetHuman-staso did not yet indicate what Garmin should do to make this right.

How GetHuman-staso fixed the problem
This might not make sense but this is what I did. After the map update that resulted in my drivesmart ** map disappearing, and left me with just a solid black background, I went through the reinstall process a few times with the same results each time. I have an older Garmin Nuvi and a Garmin Dash Cam and had Garmin Express installed on one of my older laptops so I decided to add the Garmin drivesmart ** to that copy of Garmin Express, went through the reinstall process and "voila" I have my maps again. I'm using Windows ** on both computers so it really doesn't make much sense. Bottom line Garmin Express was the villain.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Garmin customer problems.
How Do I Get Device Support from Garmin?How Do I Submit a Repair or Warranty Claim to Garmin?
Do you have a customer issue as well?
We can help you get Garmin's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Garmin issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-staso
Jan 17th, 2020 - 3 years ago
GetHuman-staso shared how to fix
Seen by 17 customers so far
Similar issue to 1466 others
0 customers following this
Items needed
Garmin Type
Name of Account Holder
Phone Number
Email on Account
Home or Billing Address
Warranty Number


GetHuman-staso started working on this issue
Jan 17th, 2020 5:29pm
GetHuman-staso confirmed the issue is fixed. Hooray!
Jan 17th, 2020 10:24pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies