I can't get my new Garmin *** to sync up with my heart rate monitor. I put a brand new...

GetHuman1914681's customer service issue with Garmin from January 2019

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The issue in GetHuman1914681's own words
I can't get my new Garmin *** to sync up with my heart rate monitor. I put a brand new battery in the heart rate monitor two days ago, so I know that is not the problem.**Also, the belt is from my older Garmin (not that old), so it should pair up without a problem. Any assistance would be greatly appreciated.**Oh, one last thing, I also purchased a new phone, a Samsung Note *. Connect worked well on my older phone, but it is not working on my new phone although the app is loaded. Any thoughts??**Thanks so much, **Mark
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Garmin

Customer service issue
Reported by GetHuman1914681
Jan 7th, 2019 - a mon ago
I have an issue with Garmin too
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Seen by 2 customers so far
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GetHuman1914681 started working on this issue
Jan 7th 3:57pm