Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1914681 may need:
Garmin Type, Name of Account Holder, Phone Number, Email on Account, Home or Billing Address, and Warranty Number
The issue in GetHuman1914681's own words
I can't get my new Garmin *** to sync up with my heart rate monitor. I put a brand new battery in the heart rate monitor two days ago, so I know that is not the problem.**Also, the belt is from my older Garmin (not that old), so it should pair up without a problem. Any assistance would be greatly appreciated.**Oh, one last thing, I also purchased a new phone, a Samsung Note *. Connect worked well on my older phone, but it is not working on my new phone although the app is loaded. Any thoughts??**Thanks so much, **Mark
GetHuman1914681 did not yet indicate what Garmin should do to make this right.
I have an issue with Garmin too
How GetHuman1914681 fixed the problem
We are waiting for GetHuman1914681 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.