Hello,**I own a Garmin Vivoactive * since May ****. *Lately, the heart rate is not accu...

GetHuman1894334's customer service issue with Garmin from January 2019

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The issue in GetHuman1894334's own words
Hello,**I own a Garmin Vivoactive * since May ****. *Lately, the heart rate is not accurate during workouts (it indicates **-** heart rate even when I'm running). *I've compared it with a Garmin VivoSmart HR and with the pulse taken by the treadmill. Only my Garmin Vivoactive is out of sync. *Also, the VO* stopped being automatically measured*calculated since December *th. *It is really frustrating not being able to fully measure my workouts.*Please provide a solution*update (I already have the latest SW version for both my app and my device) for my problems.*Here are the devices actual, in use versions: * Unit ID is *********** * SW version is *.*** * GPS Version is *.*** * TSC Version *.*** * Sensor Version is *.*** * WHR Version is **.**.** * Connect Iq is *.*.*
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Customer service issue
Reported by GetHuman1894334
Jan 4th, 2019 - 3 mons ago
I have an issue with Garmin too
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Jan 4th 9:22am