My Vivofit * watch is not tracking the correct distance I run. It shows less distance t...

GetHuman758606's customer service issue with Garmin from June 2018

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Help with my Garmin issue
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The issue and preferred resolution, in GetHuman758606's own words:
My Vivofit * watch is not tracking the correct distance I run. It shows less distance than I actually went and I would like to know how to, or if there is a way, to fix that.
I trust that Garmin will make this right and come up with a resolution that is fair.
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Garmin

Customer service issue
Reported by GetHuman758606
Jun 7th, 2018 - 15d ago
I have an issue with Garmin too
Not resolved
Seen by 3 customers so far
Similar issue to 347 others
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Items needed
Garmin Type
Name of Account Holder
Phone Number
Email on Account
Home or Billing Address
Warranty Number
Timeline
GetHuman758606 started working on this issue
Jun 7th 2:30am