Hello, *I bought a pair of brown boots online through Gap last year **** around this ti...

GetHuman-cdelgadi's customer service issue with Gap.com from December 2018

Help with my Gap.com issue
The issue in GetHuman-cdelgadi's own words
Hello, *I bought a pair of brown boots online through Gap last year **** around this time. I absolutely loved these boots but I wore them in moderation. This past weekend while walking I noticed that my right foot was wet and when I got the chance I stopped and noticed that there was a big hole in the bottom of my shoe. I was expecting these shoes to last another year or so since I didn't wear them as much. I am reaching out in hopes that these shoes can be replaced.
GetHuman-cdelgadi did not yet indicate what Gap.com should do to make this right.
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Gap.com

Customer service issue
Reported by GetHuman-cdelgadi
Dec 4th, 2018 - 2 mons ago
I have an issue with Gap.com too
Fixed
Seen by 4 customers so far
Similar issue to 170 others
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Timeline
GetHuman-cdelgadi started working on this issue
Dec 4th, 2018 8:26pm
GetHuman-cdelgadi indicated the issue is not fixed yet.
Dec 4th, 2018 8:26pm