I've been trying since September ** to get my order for three Pokemon Sword and Shield...

GetHuman3698286's Overcharge/strange charge issue with GameStop from October 2019

Help with my GameStop issue
The issue in GetHuman3698286's own words
I've been trying since September ** to get my order for three Pokemon Sword and Shield Double Packs canceled, and up until now NOBODY has responded to the emails I sent through Gamestops Contact page. The order number for it is ****************. Or at least that's what my Paypal account says it is.**. The MAIN reason why I want to cancel it is because when I created it something went wrong when I hit the submit button to place the order. As soon as I hit the submit button, I get sent to a page saying that there was a 'problem' with the order and that it DIDN'T go through. But when I checked my paypal account that I used to help pay for the preorder, the $***.** pending charge IS there despite what the website said. I want to cancel the order because of these reason. **. From September ** up until now, despite that paypal is registering the order, I NEVER got an invoice for the order in either my email and even my Gamestop accounts Order History ISN'T registering the supposed preorder. **. I WANT the $***.** on my paypal account CANCELLED before November ** comes out.**. The reason I want to cancel it is because I never got the invoice in my email OR had it show up in my Gamestop accounts Order History, I want*need to cancel it so that that I can REDO the order, so that I can HOPEFULLY get what didn't come in last time, since the prnding charge is still registering on my Paypal. I've already tried EVERYTHING else to get it canceled, but paypal is saying that Gamestop needs to do it.**. Because of the mistake that happened I DON'T want to risk NOT getting my order on November ** because for all I know its NOT in Gamestops ordering system sunce I NEVER got the email invoice for it despite the pending charge on my paypal account. Just in case you guys DO have my order in your system despite what I said happened, when I redo the order I do NOT want that first $***.** pending price STILL existing in my paypal account and I wind up paying $***.** TWICE for the same order when November ** comes around.

GetHuman3698286 did not yet indicate what GameStop should do to make this right.

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GameStop

Overcharge/strange charge issue
Reported by GetHuman3698286
Oct 3rd, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 2779 others
0 customers following this
Items needed
Order number
Name on the order
Email address on the order
Billing address

Timeline

GetHuman3698286 started working on this issue
Oct 3rd, 2019 6:38pm
GetHuman3698286 confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 7:30pm
GetHuman3698286 confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 7:30pm
GetHuman3698286 confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 7:30pm

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