I had an issue at a Gamestop Troy, MI, location, located on **mile and John R rd. The o...

GetHuman979187's customer service issue with GameStop from August 2018

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I had an issue at a Gamestop Troy, MI, location, located on **mile and John R rd. The occurance happened right around **am when I arrived, I came in with my younger sister with the intent of purchasing the game Detroit Become Human. I was unaware that I could not buy the game with her present, but, if I had been told politely there would not have been an issue. Unfortunately, it was not the case. I am unsure of the name of the Male who helped us, just that he had salt and peppering hair, glasses, and a red shirt. I found the experience with him very disenheartening as, instead of explaining calmly and politely, he had a bit of a blow up. I asked him why it was I wasnt allowed to have her present (as I am still young enough to not be aware of all rules and regulations of every place I visit) and he got rather heated. He started raising his voice, and getting red in the face, telling us it was because I was shopping with someone under ** and if anything happened he would be getting fired. **I completely understand his position as I work retail as well, however, he made my sister and I quite upset. I didnt appreciate being lashed out at by an employee, and I wasnt particularly fond of him attacking a ** year old either. And he made it sound as if I wouldn't be able to come a day I wasnt babysitting my sister and buy it then because I had her present once.**Overall, this experience has made me reconsider Gamestop as a choice gaming stop. After dropping my sister off at home with my parents I went to BestBuy and had a much better experience (they were much kinder and very helpful.) I also went to Disc Replay looking too, and although they did not have any of the game I was looking for, they were very accomadating and found the game at Gamestop and BestBuy for me.**If anything, I just think this employee at least needs to be reminded what the appropriate behavior is when interacting with a customer as behavior like that can loose buisness, as IF I do go to Gamestop ever again, it will never be at that location.
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Customer service issue
Reported by GetHuman979187
Aug 11th, 2018 - a yr ago
I have an issue with GameStop too
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GetHuman979187 started working on this issue
Aug 11th, 2018 2:47pm
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Aug 11th, 2018 5:03pm
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Aug 11th, 2018 5:07pm
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Aug 14th, 2018 12:15am