Purchased Advantium Convection Microwave from Lowes, in Osage Beach MO. Ordered unit in...

GetHuman-maedme's Complaint issue with GE Consumer Relations from March 2021

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Purchased Advantium Convection Microwave from Lowes, in Osage Beach MO. Ordered unit in mid December ****. Waited approximately * weeks for unit to arrive, due to continued backorder. Arrived around the **th of January ****. Cut hole in cabinet to fit and plugged unit in. Got a F* code. Said it may cause fire. Called your Service Department. They arranged for a service guy named Richard McCoy (***) ***-**** to repair unit. He discussed issue with GE on phone and ordered part on January **th. Part to arrive mid February. Part has continued to be backordered and it is now March ** ****. Paid $****.**. for this unit. Have never been able to use this unit, plus have hole in cabinet for it. Model PSB****SF*SS Serial SR******L. I'm at a loss as what to do. I have to keep contacting service guy about part and he says it is backordered. Can you send part or just replace this particular unit with one that actually works?

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GE Consumer Relations

Complaint issue
Reported by GetHuman-maedme
Mar 24th, 2021 - 2 years ago
Seen by 10 customers so far
Similar issue to 973 others
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GetHuman-maedme started working on this issue
Mar 24th, 2021 2:41pm
GetHuman-maedme confirmed the issue is fixed. Hooray!
Mar 24th, 2021 7:54pm