GE Consumer Relations Customer Service Issues

We are experiencing ongoing issues with our washer machine repair. The problem began with the machine intermittently stopping. The technician initially addressed a software issue for $[redacted].12, but shortly after, the problem recurred. Following this, a new transmission was installed, costing over $[redacted] for the part alone. However, a necessary transmission switch was not available, leaving the washer completely inoperable. We are concerned about the escalating repair costs which are nearing the value of the machine. There are doubts about the technician's competence as each attempted fix seems to miss the mark. Being unable to utilize the washer until the switch arrives is frustrating. We question why the transmission was replaced without the accompanying switch, prolonging the repair process. The accumulation of expenses for unsuccessful repairs is worrisome, and it is crucial to find a resolution promptly.

I purchased a dishwasher from American Freight in Franklin Mills, Philadelphia on May 2, [redacted], for $[redacted].46, which included a 3-year in-home Master protection plan. Following the installation instructions, water leaked under my new floors due to an apparent issue with the motor not being connected to the pump. Despite efforts to obtain the model and serial numbers for warranty purposes, neither were located on the machine. After a repair service visit from Reed's Appliance Repair resulting in a $90.10 charge, the inability to fix the dishwasher without the required information persisted. Though I reached out to American Freight and interacted with "Rebecca" from consumer relations who managed to locate the model number as GDF6455SMNES, the lack of a serial number hindered progress. Contacting GE customer service led to a suggestion to call back on a weekday. My work schedule, as a paramedic, complicates weekday availability. I now request either the serial number be provided prior to contact or a replacement dishwasher be arranged promptly. The current situation has caused disruptions and expenses, including filing a homeowners claim, taking time off work, and numerous calls. I hope for a swift resolution to this matter.

I am disappointed with the two units I received. One of them has a rattle that goes away when I push on the side, not meeting the "Quietest in the industry" claim. The other has non-functioning wifi and arrived with a damaged side extender. Dealing with GE's support has been frustrating. They determined the wifi hardware was defective and directed me to the repair department. Amazon is out of stock, so getting a replacement from them is not an option. GE only offers replacements, not repairs. The process for replacement involves various steps and a cost discrepancy from what I paid. Contacting Consumer Relations was unhelpful. The phone menu system makes it difficult to speak to a human for assistance. After multiple attempts, I feel stuck dealing with GE's bureaucracy. Considering the lack of support, I plan to return the units to Amazon and will likely avoid GE for future appliance purchases.

I bought four GE Profile appliances (refrigerator, stove, dishwasher, range hood) in October [redacted]. By November 30th, I had received three but learned on May 13th that the range hood was held by the reseller until 5 1/2 months later. To cope, I bought a temporary one from them for my new kitchen. This delayed the rebate application of $[redacted] for all four appliances. The reseller wants $[redacted] to install the range hood, but I feel GE should cover this due to the long wait. You can reach me at [redacted] or [redacted]

We purchased a new refrigerator in January, and the water dispenser has been leaking since then. I requested a service appointment on 4/20, and Premier Appliance was sent for repair. The first technician concluded nothing could be done. The second technician came on 5/7, ordered a new valve which was installed on 5/13 but did not resolve the issue. After consulting with GE, a new kit was ordered. The most recent technician added the kit yesterday, but after he left, water started pouring from the replaced valve, damaging our wood floors. Premier Appliances has not responded to my attempts to reach them. Now, the refrigerator is still leaking, rendering the ice and water dispenser unusable. It seems like a replacement might be necessary.

We bought our GE washer on 8-22-[redacted], and only received the washer, not the dryer. The first dryer delivery failed as it was faulty, and our old dryer was reinstalled even though it had issues. We are still waiting for the new dryer. In April, we were promised an upgrade for the washer and dryer, with a delivery set for a specific date, but it was canceled the day prior. A new delivery date of May 28th was set, which has also been canceled mysteriously today at 2:05 pm. It's frustrating to see others who ordered after us receiving their appliances, while we are left waiting. Despite getting our GE refrigerator and Monogram range on time, this ongoing issue with the dryer has made us consider not purchasing from GE in the future. Additionally, reaching out to GE consumer relations without a case number seems impossible.

I purchased a GE Garage Ready Refrigerator in late December [redacted] that worked initially but has since stopped working, causing me to lose hundreds of dollars in frozen food. The model number is GTS22KGNRWW, and the serial number is VR802192. I reached out to GE for warranty service, and after a long wait, I received a case number [redacted]5 and was told someone would contact me by Friday to schedule a service call. However, it's now Sunday, and I have not received any communication. I am extremely frustrated and disappointed with the product and the lack of consumer assistance. This experience makes me question my loyalty to GE appliances after spending nearly $[redacted] on an unreliable product.

Hello, my name is Cora M. I previously contacted your Consumer Relations Department on October 6, [redacted] and spoke with Representative Chanel regarding my concerns about the GE Profile Series Over-the-Range Microwave Oven that I bought on June 1, [redacted]. I opted for G.E. products, expecting superior performance, but unfortunately, the microwave has required numerous repairs and still isn't functioning properly. The proposed resolution was to replace the unit for a total of $[redacted].24, covering taxes, installation, removal, and a one-year warranty. However, due to COVID-19, there were no units available at the time. As conditions are improving, I would appreciate an update on the availability of the microwave for purchase and delivery. I look forward to hearing back soon. Thank you. Cora M.

I recently purchased a brand new GE Monogram Refrigerator. We noticed some issues shortly after using it, such as freezing in the vegetable drawer and inconsistent temperatures on the shelves despite adjusting the settings. After a service appointment where the technician attempted to fix a gasket issue and ordered parts, the problems persisted, and now the fridge is getting noisier. Trying to schedule another appointment has been challenging, with multiple parts ordered and the next service date set for August 2nd. This wait is unacceptable for a new appliance, leaving us without a functioning fridge. We are requesting either a repair within 7 days or a replacement unit due to the ongoing issues. It has been difficult to manage without a working refrigerator, and we hope for a quick resolution.

I have a three and a half-year-old GE "Profile" refrigerator, Model PFE28PSKGSS, which has stopped working. It is covered by a 5-year sealed refrigerating system warranty, and I reached out to the retailer, Morehouse Appliances in New Hartford NY. They require an approved technician to confirm the issue, which will cost $[redacted]. I opted for a different service from Oneida Appliance Service at a lower cost, and they identified a faulty compressor, part of the sealed refrigeration system. Despite multiple attempts to contact GE for assistance, including calls to Product Support and Consumer Relations, I have not been able to speak with a representative after long hold times. I am frustrated and seeking help to have GE honor their warranty and repair the refrigerator promptly.

Subject: Follow-Up on Refund for Air Conditioner Warranty Hello, I am following up on the refund request for my air conditioner that is under warranty. I have already provided the necessary information to GE for the refund amount of $[redacted].47. Due to the urgent need for a replacement AC in the current high temperatures in NY, I kindly request that the refund be processed promptly. Your acknowledgment of this matter would also be appreciated. Thank you, Deborah B. [redacted] Central Park Ave, Apt [redacted], Scarsdale, NY [redacted]

I reached out to GE customer service on 4/29/21 about an issue with my Advantium Microwave. I had a similar problem two years ago in February [redacted]. A technician visited, mentioning that parts replaced within the warranty period would not incur charges. The technician billed me $[redacted].95 upon replacing 8 parts. Upon their return on 6/11/21 with another person, they spent time replacing parts, but upon testing, the microwave was still not functioning. The technician mentioned that the unit had been working before reinstallation and needed to reorder parts. They faced technical issues and eventually sent me a bill for $[redacted].32, which I paid. It seems there was a miscommunication regarding the fix. I anticipate the technician will return without additional charges. I kindly request an itemized invoice detailing the costs incurred for parts and labor.

I have encountered issues with two Opal Ice Machines I received, both being defective. The one I got for Christmas malfunctioned after just a few months. Despite my request for a new one, the warranty department instead sent a remanufactured unit that was also defective upon arrival. I escalated my request for a refund or a new unit in a letter after the second defective replacement. A representative informed me on June 9 that refunds were not within their authority and directed me to contact customer service. During the call, I stressed the need for a new machine instead of another remanufactured one, to which the representative agreed twice. However, the warranty department is now attempting to send me another remanufactured unit, leading to a lack of confidence in their ability to provide a suitable replacement. After this whole experience, I simply wish to receive a refund as I have lost trust in a brand I once held in high regard.

I had an appointment scheduled for a technician to come to my home on June 17 between 8 am and noon to repair my GE washing machine, which is just over a year old. When I called the office at 12:15 pm, I was put on hold for 5 minutes and then told that I wasn't on the technician's roster for the day. This is confusing because the appointment was confirmed a month ago and reiterated yesterday when everyone in my household was confirmed healthy. I was told yesterday and again this morning that the technician would arrive between 8 am and noon. To resolve this issue, I kindly request that an experienced technician come to fix my washer on June 18 between 8 am and noon. I would appreciate a confirmation call tonight and another tomorrow morning. Thank you for addressing this lack of customer service. - CM [redacted]

Our oven malfunctioned back in June of [redacted], sparking whenever we used the "Bake" function. Despite reaching out, we were asked to wait due to the pandemic and lack of emergency status. In December [redacted], we were again told to hold off due to having a sick person at home. Finally, in early April [redacted], we secured an appointment for June. The technician, who was friendly and tried his best, couldn't pinpoint the issue even after ordering multiple parts. Now, we're looking at over a year without a working oven. The GE Profile oven, purchased brand new in [redacted], started failing within two years. While the technician has been understanding, the lack of support from GE is disappointing. It's disheartening to think we may have to buy a new oven after this one faltered so soon. I hope GE considers helping with a credit towards a replacement.

I contacted GE customer service on April 29, [redacted], about an issue with my Advantium Microwave. The turntable wasn't turning, and it wasn't heating (Confirmation [redacted]21). I experienced the same problem two years ago, in February [redacted] (Confirmation [redacted]61). A technician told me any replaced parts from two years ago were under warranty, so I shouldn't be charged for them. I paid $[redacted].95 for the recent bill. They ordered 8 parts, returned on June 11, [redacted], spent hours fixing the oven, but it still didn't work. They will have to reorder the same parts. I paid the balance of $[redacted].32. I believe the technician honestly thought it was fixed, but he should have verified. I anticipate not being charged for the revisit. I request a detailed invoice showing what was paid and the breakdown of costs for parts and labor.

Hello, my name is Nandini Mirani, and I purchased a GE 18-inch dishwasher on April 20, [redacted], with delivery on April 27, [redacted]. The model number is PDT145SSLSS. I have been attempting to contact customer service for some time now. I recently ran a light cycle for 48 minutes, but the glassware did not clean properly and remained wet. Customer service advised me to use the sanitize or boost cycle, which takes [redacted] to [redacted] minutes. As a single user with only 8 to 10 pieces of dishes, it is inconvenient to run the dishwasher for over 2 1/2 hours daily. I would like to resolve this issue with a live representative as I expect my dishes to dry in a light cycle for daily use. Please contact me at [redacted] or via email at [redacted] to address this complaint regarding the appliance.

I have a replacement microwave from GE due to a recall, but it's making a very loud noise, making me scared to use it. After contacting customer service, I was provided with a repair center and an approval number [redacted]. The repair center informed me they only service appliances bought from them, not GE's customers. Despite trying to reach consumer relations with a case number, I haven't been able to speak to anyone and am currently on hold again. I'm frustrated and just want a working microwave. I've had two faulty GE microwaves in less than 8 months. At this point, I'm seeking a refund to purchase a different microwave elsewhere where hopefully I can receive better assistance. Thank you. - S. Holland

On June 17th, I scheduled an A/C repair appointment through the GE website for Wednesday, June 30th, from 8 am to 12 pm. On June 21st, County Line Appliances informed me they couldn't service the A/C due to unavailable parts. They advised me to contact GE Consumer Relations at [redacted]. After leaving a callback number, GE couldn't reach me on my husband's number. On June 28th, I called GE at [redacted], spoke with Hazel, and was transferred to the warranty department at [redacted]. I spoke with Lisa, who indicated I should be in touch with GE Consumer Relations. She suggested I call the warranty department or be transferred back. As of 2:01 pm on June 28th, I've been on hold for over an hour, seeking resolution for my A/C covered under warranty. The service experience has been disappointing. I'm seeking reimbursement or a replacement promptly due to the unrepairable A/C unit.

I am experiencing issues with my GE Monogram Beverage refrigerator, model CFE28TP2MDS1. The GE technician visited, confirming a Freon leak that is not repairable. Despite having a 12-year warranty for all sealed systems, including Freon, I was informed that a new refrigerator/beverage center is needed. I am now facing challenges reaching GE Service for assistance, as my call has been on hold for over an hour. I require a replacement matching unit due to owning a corresponding wine center and am not considering a cheaper alternative. Given the Freon leak's nature as part of the sealed system, I am asking GE to cover the costs of replacing the appliance.