GE Consumer Relations Customer Service Issues

I have a GE Profile dishwasher model GDT655SSJ2SS purchased from PC Richards about 3 years ago for my summer home. Despite being lightly used by two people and never used during weekends or summers, I have faced multiple issues. Firstly, there was a leak that damaged my wooden floor. After that, I had problems with the reset board and the motherboard. I have been waiting for three weeks for replacement parts. This has left me without a dishwasher for 6 months, including through Thanksgiving and the Holidays. Additionally, the GE Profile stove had a panel failure and needed the motherboard to be replaced. The freezer in my refrigerator also had a specific light issue that took a month to repair. All these challenges have been frustrating, especially after investing $10,[redacted] in appliance upgrades during a kitchen remodel with my daughter.

Since December 10, [redacted], I applied for a $[redacted] rebate regarding adjustments made for my wall microwave oven combination installation. Despite submitting all required documents, I have not received any updates. When I called the provided number, I learned that the address details changed twice without my knowledge. The information should now be directed to El Paso, Texas. The delay caused me to lose my original receipts, complicating matters further. It has been 7 weeks, and I still haven't received the corrected details. I was informed that the documents might have been redirected to the previous addresses before heading to Texas. This confusion arose due to the outdated information on file. To resolve this issue promptly, I seek assistance in obtaining the rightfully deserved $[redacted] rebate. Best, Mary J. D. [redacted] Coys Drive SE Huntsville, AL [redacted] mjden2000@[redacted] [redacted]

I need to file a quality complaint about my GE Profile built-in microwave, a part of the microwave-oven combo. It's only 2.5 years old and already needs a new magnetron. Since the beginning, I've been dissatisfied with this microwave - it takes a long time to cook simple items like a potato, reheat leftovers, and the popcorn cycle is not effective. I've had to purchase a cheap microwave (for only $70) while I wait for the repair because it performs better than the Profile. For a product that costs over $[redacted], I expected better quality control. I believe the magnetron should be covered for a longer period. I'm hoping GE can either cover the repair cost or replace the unit altogether.

I have a GE Profile refrigerator with model number PFE29PSDCSS and serial number HA513747. Over the past few years, I have experienced multiple costly issues with this appliance. As a senior citizen, I recall my parents owning General Electric appliances in the 1950s that lasted without problems. I recently disposed of my parents' old freezer from the '50s that was still functional. However, the current GE refrigerator has been problematic, requiring expensive repairs and experiencing long wait times for parts or service. Having spent $[redacted] here and $[redacted] a few times on repairs, enduring the inconvenience of not having a working refrigerator for over a month has been challenging. Fortunately, during this winter in Illinois, we can store some items in the garage to keep them cool. I am seeking assistance with resolving these repair concerns and can be contacted at [redacted] or email at [redacted] I look forward to your prompt response. Thank you, Larry G./Andrea M.

Dear Customer Service, I am writing to share our disappointing experience with purchasing a GE washing machine (GTW335ASNWW) from Home Depot on Jan 6, [redacted]. My elderly mother bought the washer, a 3-year protection plan, and paid for haul/delivery. There was an additional charge of $29.99 for Stainless Steel hoses that we did not select. The washer was delivered on Jan 14, but the installation was delayed due to an old valve issue. After the valve was replaced, we were told the install crew could not return until Jan 23. The installation was completed, but the washer started making odd noises and had drainage problems. Despite a technician's brief visit, the issue persisted, causing great distress to my mother. GE scheduled another technician visit for Feb 18. The lack of professionalism from Home Depot and GE has shaken our trust in their products and services. Sincerely, Cat S.

I purchased $15,[redacted].00 worth of GE appliances in October, including a dishwasher, washer, dryer, cooktop, combo wall oven/microwave, and refrigerator with extended warranties. However, I have yet to receive the refrigerator. The purchase was made at P.C. Richard in Riverhead, NY under invoice number #14-[redacted]. Yesterday, on 2/8/21 at 8:40 AM, I contacted customer service and spoke with Christian, who transferred me to Suzanne, and then the call was mistakenly sent to the closed parts department before being disconnected. I am incredibly frustrated and angry at how this situation was handled. I request a GE customer service representative to reach out to me concerning the delay in delivery and the mishandling of my recent phone call. Thank you. Eileen Blauvelt [redacted] Williams Way N Baiting Hollow, NY [redacted] Phone: [redacted].

I am reaching out regarding Home Depot order H6[redacted]88 for a GE refrigerator/freezer that was delivered on 1/19 with both doors scratched. After being informed the same day, Home Depot assured replacement doors within 7-10 days, which have not arrived yet. Despite Home Depot's efforts, GE Appliances have been uncooperative, leading me to spend over 5 hours on the phone from 2/5 to 2/9 to resolve this issue. Urgent action is required. If no resolution is provided by 2/10, I will dispute the payment and contact the Attorney General's office and the Better Business Bureau. It is clear GE is not addressing this promptly. - Warren G. / Dwayne G.

Hello, I am Philip DiCosola, and I recently bought a GE Profile refrigerator with the model number PYE22KYNFSS. The first refrigerator delivered had a dent on the left door. ABT Appliances replaced it with a second refrigerator, which also had a dent in the same door. Today, a third refrigerator was delivered with a dent in the same location. When I contacted the appliance company, they reached out to GE to replace the door, but were informed that the replacement door would have the same issue. I am disappointed with the product quality and hope for a resolution. If possible, please contact me at [redacted]. If not resolved, I may have to consider purchasing a refrigerator from another company. Your assistance is appreciated. Thank you.

Hello, my name is Juanita Walton. I bought a microwave oven combo unit in May [redacted] with excitement to cook meals for my family. Unfortunately, in December, it stopped working. I reported the issue to GE, and a technician visited on Jan 10, [redacted]. They mentioned that my unit needed multiple parts and wouldn't be fixed until 3/21. Despite the unit being under warranty, my family will endure almost 4 months without proper meals during a pandemic. I reached out to customer service multiple times, spoke to several representatives and managers, but no one assisted me. I even requested the General Manager's email, which was denied by a customer relations manager. I am frustrated and upset. I just want fair treatment and either a replacement or repair for my unit. Can someone please help? Thank you.

I recently purchased a GE Profile™ 30" Warming Drawer Model#PTW9000SNSS for my new house in August [redacted]. Unfortunately, the warming drawer has been problematic since the beginning. Despite having a repairman look at it in September, the parts that were ordered arrived damaged twice. I have requested a replacement unit, but they are currently back ordered. Contacting GE Appliance has been challenging, with long wait times exceeding 2.5 hours on some calls. Additionally, my online account does not display any information on service calls, requiring me to repeat details each time. The service team also lacks access to parts records, making it difficult to get updates on the status of my order. This has been a frustrating experience as I have invested over $[redacted] in the warming drawer and had to modify cabinetry to accommodate it. It has been nearly 6 months without being able to use the warming drawer.

I bought a [redacted] GE slide-in range on September 8, [redacted], for my vacation home in Florida. The range has had minimal use, approximately 5 months in total, at around 25% capacity. The technician confirmed it was clean and well-maintained. Despite this, the cooling fan needs to be replaced for $[redacted] as it is intermittently malfunctioning. We will be without a stove for about a month. Considering the limited usage and good condition of the range, I am reaching out to see if GE would be willing to contribute towards the repair cost. I paid $[redacted] for the item and selected GE over other brands, so I hope for a positive resolution. Thank you for your attention to this matter. Sincerely, Anna A.

In June [redacted], we purchased four Cafe appliances from Allentown Appliance in Allentown, PA, while renovating our kitchen. The slide-in double oven stove we received in August had various issues including a dent and tear. The bottom oven's light switch was missing, burner knobs were misplaced, and the front panel lights wouldn't turn off correctly. Despite Allentown Appliance ordering a replacement range seven months ago, it still hasn't arrived. The refrigerator also had problems with a noisy ice maker that needed replacement after six months of use. The dishwasher's top rack kept sliding out, even after multiple repair attempts. These issues with what are supposed to be top-of-the-line CAFE appliances have been very frustrating. Despite owning GE appliances for over 53 years without such troubles, this experience has been disheartening. I am still waiting for the replacement range and struggling with the dishwasher. I hope for a resolution soon. Thank you for your attention.

I'm experiencing issues with a washing machine purchased on December 12 and installed on December 20 from Connecticut. An appointment was scheduled for yesterday between 1 and 5 PM. Despite waiting all afternoon, around 4 PM, I discovered it had been canceled because I missed a phone call. I only received a voicemail notification about the cancellation. After struggling to reach the repair service, I managed to speak with dispatch. They mentioned they couldn't proceed without verbal confirmation. The earliest available slot they offered was Friday. Due to my wife's daily health needs requiring the washing machine, I've been attempting to reschedule urgently for tomorrow but haven't been successful. I'm in need of assistance. My contact details are Lawrence Erwin at [redacted] or [redacted]. The repair ticket is [redacted] 29. Please reach out to me as soon as possible.

I recently purchased the GE Profile built-in oven and range for its quality and style, as we have been satisfied GE customers in the past. Unfortunately, the control panel, which I have replaced twice already at a cost of over $[redacted] each time, has been a disappointment. The labels on the panel wear off after about a year of use, even with careful cleaning. This has become a safety issue, and after spending over $[redacted] on replacements, I contacted GE customer service for help. However, I was told that there was no solution and that buying another replacement panel was the only option. This lack of support and the recurring issue has left me very frustrated. If this matter is not addressed by GE, I will have to consider switching to a different appliance provider. Sincerely, Don C.

I would like to address my dissatisfaction with the service I have received regarding Job # [redacted] and Case# [redacted]4. My new appliance, the Unitized W/D Model GUD276SPM1DG, broke down on the first day of use after being installed on 2/21. Despite reaching out for service immediately and speaking with Sara, a customer advocate, on 2/26, we have not seen any progress. Sara promised to email me at [redacted] to improve communication, but the email never arrived. After following up with Yolanda on 3/4 and experiencing further email communication issues, I am currently on hold trying to resolve the situation on 3/8. I have not received the necessary parts, any updates, or satisfactory service. I am now seeking expedited action and a replacement unit as promised by Yolanda during a previous call. This process has left me extremely dissatisfied, and I urgently request a solution. I can be reached at [redacted].

I am the owner of a 3-year-old GE Dishwasher that is in need of repair. The unit requires the replacement of 2 boards, which will cost over $[redacted]. Despite the seemingly minor nature of this issue, I believe it is essential for you to assist with fixing my appliance due to the circumstances surrounding its limited use and the problems encountered with other GE products we acquired. We invested in a $[redacted] GE appliance upgrade three years ago, including the dishwasher with the serial number GDT695SMJ2ES/RH849417B. With our vacation home largely unused over the past year due to Covid-19, the dishwasher has only been used for under 30 hours. Our high expectations based on positive experiences with GE products in our other home have not been met, as we have already had to replace a door on the Microwave and now face a dishwasher failure. I kindly request that you cover the cost of the necessary parts, a PCB, and UI board, as they are being replaced by Basil in Englewood, FL at [redacted]. Furthermore, the current 1-year warranty provided is unsatisfactory, and this negative experience would deter us from recommending or purchasing GE products in the future. I await your prompt response to this matter. Sincerely, BL [redacted]

We have a scheduled refrigerator delivery today on March 16, [redacted]. I have been attempting to get information about the delivery time since 9:30 AM by calling the provided numbers, but have been on hold, transferred multiple times, disconnected, and misdirected. Even with my case number #[redacted], contacting the delivery station has not been helpful. I am frustrated with the lack of assistance as I am only looking for a delivery time frame, which most companies provide promptly. Usually, delivery agents contact customers with an approximate time, unlike my experience with your company. The wait time on hold with pleasant music has been over an hour each time I call. I am looking for clarity on when to expect delivery and some form of confirmation. I hope to receive both the product we paid for and better service soon. It is important to note that I reside in an apartment building, cannot accept deliveries after 5 PM, and need to prepare the elevator for the delivery process. Sincerely, K. Cochran

In November, I purchased 3 kitchen appliances and paid for installation and haul away. However, upon delivery, the appliances were left in my garage as the installation service was not provided by the delivery team. After receiving a refund for the installation fees from Home Depot, I finally had a handyman install the appliances last week. Unfortunately, the stovetop was damaged with a bent corner and a cracked glass underneath. Despite the 48-hour return window being closed, I contacted Home Depot for assistance. Due to the delayed installation, the damage was not discovered earlier. I am seeking a quick replacement for the stovetop as we have been without a stove for over a week. Your prompt resolution on this matter would be greatly appreciated, considering the significant investment made at Home Depot. Thank you for your attention to this issue. I have the serial number and model number available for your reference.

I encountered an issue with a customer return letter you sent, mistakenly indicating a deadline of 3/16/21. Despite multiple attempts to print a return label as instructed, I was unable to do so on the 16th. This led me to spend numerous hours on the phone with FEDEX after they informed me that the return label issue was initiated by your company, yet they couldn't resolve it. I physically visited FEDEX three times to deal with this matter. Only with a subsequent return letter from GE was I finally able to return the item. FEDEX revealed that the return letters are programmed to block label printing after a certain time, even though the letter inaccurately stated the deadline. The substantial time wasted on resolving this matter prompts me to consider filing a liability claim against your company. Alternatively, the option of pursuing resolution through small claims court exists. Please reach out to discuss this matter further. Thank you.

Our 3.5-month-old refrigerator stopped working and all the food inside was ruined. I contacted the GE hotline, and they sent a technician from Mr. Appliance. Upon arrival, the technician refused to work on the refrigerator, stating he was not trained for it and disregarded the guidelines provided to him. After contacting the GE hotline again, I spoke with Kenneth and requested a different company to handle the GE warranty work. Despite my request, I received a text from Mr. Appliance scheduling the same technician to return in the morning, which I won't be available for. I am frustrated with the lack of understanding and the inconvenience caused. I am seeking a replacement for the faulty product and will be filing a complaint with the BBB.