GE Consumer Relations Customer Service Issues

I have been on hold for hours trying to speak to someone about my GE washer's loud operation. The service tech mentioned that the drive system is causing the excessive noise and nothing can be done. We wish to exchange it for a GE model with direct drive. We contacted Home Depot but they advised us to reach out to GE directly. Had we known this washer was so loud, we wouldn't have bought it. Even my daughter's neighbors in the condo are commenting on the noise. We purchased it on 11-18-[redacted], had it delivered on 12-3-[redacted], made a service request on 12-5-[redacted], and the service date was set for 12-18-[redacted]. The model number is GTW680BSJ7WS and the serial number is TR964283G. As loyal GE consumers for decades, this washer has been the worst unit we've ever purchased.

I purchased a faulty product. The design is poor, and I have been experiencing problems from the beginning. The service technician visited for the fifth time to repair my washing machine. They mentioned the pump was clogged, charged me $[redacted], and now it is leaking water all over the floor, affecting my downstairs neighbors. I have requested for the serviceman to come back, but I have not received a response yet. In the meantime, I am using towels to contain the water. If I do not hear back soon, I will cancel the credit card payment and hire a plumber. GE will be held responsible for all damages and expenses for both myself and my neighbors. - Connie N.

I recently bought a new GE refrigerator, which unfortunately stopped working. The technician ordered parts, but it has been two months without a refrigerator now. The scheduled technician visit for tomorrow, 12/29/[redacted], got canceled, and the next available date is January 20, [redacted]. It's frustrating that GE doesn't have another technician available to fix the new refrigerator promptly. I am extremely disappointed and would like GE to deliver a new replacement refrigerator to my home right away. This situation is unacceptable. Please contact me at [redacted].

Hi GE Customer Service, I own a GE Hotpoint refrigerator with the model number HSM25GFTA SA and the serial number RL218255. I purchased it in [redacted] from Home Depot. Since two years after buying it, I have been experiencing issues with the water dispenser line inside the left door freezing up during winter. Every winter, I have to leave the door open for a couple of hours to thaw the ice in the line. This year in December [redacted], the problem is occurring almost every 24 hours, and cleaning the tube inside the door is becoming a painful chore. I cannot afford to buy a new refrigerator to avoid this recurring issue. Is there a permanent solution that GE can provide to address the water dispenser problem with this model? I appreciate any assistance in resolving this issue for good. Prabir R. Hercules, CA [redacted]

I notified about my faulty refrigerator in OCTOBER. The first appointment was scheduled for October 20th. The technician ordered multiple parts, each time needing another one upon arrival. On December 22nd, he mentioned needing a fourth part, a blade that had been cut with scissors deliberately. This situation is frustrating, and he also scratched my new house's floor. I request prompt resolution to have my refrigerator working and the floor damage repaired at [redacted] Allison Ct, Merced, CA [redacted].

I reported issues with my refrigerator back in October. The technician came on October 20th and mentioned needing multiple parts to fix it. Despite several visits, the problem persists as he claims to require more parts each time. During the last visit on December 22nd, he alleged one part was intentionally cut and damaged my floor. My new house was built in [redacted], and I am the first owner. This prolonged repair process is unacceptable, and I expect better service from your company. I request either a functional refrigerator or a replacement unit, as well as repairs to my damaged floor at [redacted] Allison Ct, Merced, CA [redacted].

I bought a GE kitchen package in August [redacted] which included a fridge, stove, dishwasher, and microwave. Recently, my microwave has been making strange noises, emitting burning smells, and becoming very hot to the touch. When I open the door, the noise stops, but resumes when I close it. I'm concerned about potential safety hazards and would rather not attempt troubleshooting myself. I'm considering purchasing a new one due to the issue, but it's costly. Can any assistance or voucher be provided to help with the purchase of a replacement? I'm headed to Home Depot in Salisbury, MD, to explore options. Reach out to me on my cell phone at [redacted] if possible. My name is Randy Foster and any support in this matter would be greatly appreciated. Thank you.

I anticipated receiving a refrigerator delivery this morning between 7-11 am. Unfortunately, when I called the provided number for FGO Logistics, based in North Haven, CT, last night, I was unaware that they were closed at 6 pm. This caused confusion this morning when I called at 8 am and was informed I was the 4th delivery on the list. The delivery person arrived promptly but without a mask and with muddy, wet shoes. I requested shoe covers due to a recent foot surgery, but he refused and left. I understand the importance of COVID safety precautions during this time. Due to the situation, they rescheduled my delivery for next Tuesday, which is inconvenient. This experience has left me dissatisfied and frustrated, especially since I expected a delivery from GE, not an outside company like FGO Logistics.

I recently bought the microwave model# JVM3160RF6SS, SN SR214990A last month and I am very disappointed. It was supposed to replace my old GE microwave that worked great for nearly a decade. The issue I have is with the control panel. It has no lights and is extremely dark, forcing me to use a flashlight to see the numbers. I even installed a light above it, but it's still hard to see. I reached out to customer service and service, but no one was helpful. It's a shame that a good product has been changed like this. It seems like there was no consideration for customers. If this is the level of care GE has for its customers, this will be the last GE product I purchase. They should consider retrofitting with a brighter panel or backlight, or maybe provide an overlay with brighter numbers. - Brad A.

I received two calls from GE Customer Care to schedule an emergency service appointment for my senior 85-year-old mother, who has been without a refrigerator for almost a month. The calls were to confirm a visit for the next day. When I returned the call to confirm, I was directed to a consumer relations representative but was asked to leave a message instead. Despite multiple callbacks and transfers, I have not received a resolution. I hope GE can follow through on their initial promise of assistance. Each callback puts me in a call back queue, only to be directed to the wrong department. I hope for a timely and effective resolution. Thank you, Noula Z. Appointment Confirmation number: [redacted]73 Maria Z. [redacted] Donington Drive Greenville, South Carolina [redacted]

GE and Lowe's arranged a repair for my fridge's ice maker. During the repair, GE declined payment authorization, stating it required the ice maker's serial number, which the tech said it didn't have. Despite multiple attempts to clarify, payment was not authorized due to the missing serial number. I had to pay the bill on the spot for the adjustment needed to make the ice maker work. I seek reimbursement for the service call, as the issue stemmed from a factory-setting problem, which the tech had to rectify for the ice maker to function correctly.

In September [redacted], I received the GE appliances I ordered back in June. Everything was fine, except for the gas range. The digital temperature setting was not accurate, showing [redacted] but actually 30-40 degrees lower. After buying an oven thermometer, I confirmed the issue. Despite three repair visits from GE on Sept 25, Oct 10, and Jan 4, where the repair person didn't have the right part initially, the problem persisted. On Jan 4, the repair person accidentally started a fire in the oven while fixing it, leaving it unusable. The fire department had to come to put out the fire, and the gas company shut off the gas supply. Now, I am without a working gas range. I believe I should receive a replacement due to the issue being present since the day it was delivered.

I received the delivery of GNE25JSKNFSS with Serial Number VR302445 on December 17th, and the left door was damaged. I contacted customer service right after delivery as instructed by the delivery team. A GE service representative named "Obbie" scheduled a repair for December 31st and ordered a new door under service number [redacted]58. However, when the service person called on December 30th, they couldn't come as the door had not been delivered. I was informed that the door would be ordered separately, but as of January 6th, I have not received the door nor any updates. When I called today to inquire about the status, I was informed that the door is no longer available, which contradicted my ability to find and order it on the website. I am requesting immediate action to order the door with expedited delivery and have it installed free of charge as promised.

I bought a GE Profile Elite oven in November [redacted] from Baron's Major Brands in Manchester, NH. Since August, the bottom oven has been unable to maintain temperature. Despite multiple service calls, including parts replacements and technician visits, the issue persists. The oven has impacted Thanksgiving and Christmas baking due to inconsistent temperature control. After contacting Customer Relations for an extended warranty and a discount on a new stove, we are now seeking a refund to purchase a different stove as the current one is only a year old and continues to underperform.

Good morning, I'm reaching out about an existing case # [redacted]9. Our stove is causing the 50-amp breaker to trip sporadically. Last year, we had a burner burn out, had it replaced, and everything was fine. However, last week, a new issue arose where using two burners or any combination of the stove and a burner trips the breaker. This is unusual considering our prior positive experience with an older GE appliance. I suspect an internal issue, possibly with the potentiometer. I gifted this unit to my wife for our anniversary, and the problems started recently. Although the unit is out of warranty, we are struggling financially due to COVID-19 and a series of other mechanical issues such as a collapsed roof section in [redacted], our oil burner failing, and my month-long unemployment. It feels like one thing after another. Any assistance would be greatly appreciated.

In January [redacted], a new GE double wall oven (Model GE PT9550FSS) was installed. It functioned well for three years until December [redacted] when issues arose: both ovens failed to heat, the lights functioned irregularly, and the clock lost 15 minutes daily. Following four visits from a GE technician, all control unit circuit boards were replaced, resolving the problem. Unfortunately, in December [redacted], the same issues recurred. Despite a 5-year service agreement with Lowes, it seems a design flaw persists. Concerns about the control board or overheating remain unresolved, leading to prolonged downtime of the oven. A lasting solution is crucial to rectify the ongoing problem and restore full functionality.

I bought a GE Cafe refrigerator, gas range, microwave, and dishwasher on 7/31/20. The dishwasher was delivered a couple of weeks after the other items on 10/27/20. When receiving the stove, I noticed issues with the oven door alignment and a fan problem. A service call led to the technician determining that side panels and hinges needed replacement. The service appointment for this is scheduled for 2/12/20. Now, there are additional problems with the range, like the display panel and lighting system. Despite wanting these issues addressed during the existing appointment, I was informed that a new appointment for 2/9/20 was needed. The ice maker also stopped working, requiring a separate appointment. I am frustrated with the appliances failing within months of purchase and the poor customer service received from GE. I plan to file a report with the attorney general. I would like the range replaced due to multiple issues and the ice maker repaired. Thank you.

My GE washing machine, purchased 5 months ago, has required three service visits due to manufacturing issues. Despite the technicians' efforts, the problem remains unresolved. Upon buying the appliance, a GE representative recommended a Service Protection Plan, which I signed up for. Today, I spent two hours on hold with no success, despite being promised a callback. Currently, I have been on hold for another hour with no response. I urgently request to be connected to a GE Consumer Relations representative as waiting for a total of [redacted] minutes is unacceptable. R.P.

I had my GE Dryer repaired just before Christmas in [redacted] on December 18th. GE Appliances installed a new control panel to replace a broken on-off button. After the technician left, I attempted to dry clothes only to discover that the dryness level and temperature setting buttons were not functioning (a new issue). Upon contacting GE Appliances, the earliest appointment available to address this new problem was scheduled for January 5th between 1-5 PM. On December 21st, I was invoiced for $[redacted].72. Unfortunately, no one arrived on January 5th, and no messages were received. Following up with GE Appliances, the next available slot was on January 22nd from 8 AM to 12 noon. Today, I missed a call at 10:20 AM from a blocked number, which I assume was GE Appliances. Despite attempts to reach them at 12:30 PM and 2 PM, being informed the technician would arrive by 3 PM, led to disappointment when I called back at 3:05 PM to reschedule the appointment for February 1st from 8 AM to 12 noon. I am eager to have my dryer fixed promptly.

I purchased a new GE Microwave in early December [redacted], and it began making a loud noise when in use. A technician visited a week later, ordered parts for the fan, and scheduled a follow-up appointment. After three weeks, he returned and replaced the fan, but then the turntable stopped working. Another technician came out three weeks later, diagnosed the issue, and ordered a part. They scheduled the repair for another three weeks later. I received a call today informing me that the part is back-ordered without a delivery date. This means we've only used the microwave for a week out of the two months since buying it. I am disappointed with the frequent issues and wish for a prompt replacement. I've had other GE appliances before and never faced such troubles. It's frustrating that after waiting on hold for 27 minutes, I couldn't speak with a representative.