GE Consumer Relations Customer Service Issues

I bought a GE refrigerator (Model - PYE22KMKJES) on 08/11/18 but recently discovered a persistent issue with the ice cube maker. The ice cubes froze together, obstructing the dispenser, and causing ice buildup in hard-to-reach areas. Despite multiple attempts to fix the problem, including adding sealant and replacing the gasket and freezer door, the issue persists. The retailer and technicians have been unable to resolve the problem, even after following GE's guidelines. I have a warranty, but the solutions provided so far have not been effective. I feel frustrated with this situation, as I have relied on GE appliances for years due to their durability and good customer service. At 74 years old, I expected this refrigerator to be reliable, but it has proven to be defective, causing inconvenience and potential damage. I am now seeking assistance from GE to find a satisfactory resolution.

Hi there! I need help with my GE washer that broke down after less than 2 years. It needs major repairs including a tub replacement, oring, basket, and gasket, costing $[redacted]. Despite the repair coverage from Consumer Relations, they are not willing to cover the full cost. With three young children and the inconvenience of using a Laundromat during these times, I'm concerned about our family's safety, as the technician mentioned it could have led to serious house damage. I request full coverage for the repair, as I expect appliances to last longer than 23 months.

Recently, I spoke with Stella from Consumer Relations about my dehumidifier complaint. She mentioned closing the case due to the lack of a serial and model number. I bought the dehumidifier from Walmart, and the receipt had the serial number but not the model number. Stella gave the manufacturing date, aligning with the problematic [redacted] batch. I found a list online with model numbers for GE units. Stella seems mistaken since I do have the serial number. I believe responsibility rests with the company for the damage caused by the malfunctioning dehumidifier.

I have tried contacting several numbers without success, so I'm reaching out here. In June [redacted], my husband passed away, and in October [redacted], my 20-year-old GE microwave stopped working. I bought a newer model, KVM195SK3SS, which worked well until two days before Thanksgiving [redacted] when it stopped heating. As a single retired woman, the usage was minimal. I attempted to purchase another microwave but was informed of a 1.5-month wait due to high demand. I had to settle for a more expensive model, JVM6175SKSS, which was not my initial choice. I believe I received a faulty appliance and would appreciate assistance, such as a rebate, as I am disappointed with the situation. My other appliances are also GE, but I am reconsidering future purchases.

I purchased the clothes dryer in May [redacted]. The first repair appointment scheduled in September was canceled due to Covid and staffing shortages. The dryer was noisily working until it stopped functioning properly in mid-October. After multiple rescheduled appointments, the repair man finally visited on Nov. 3rd but did not have the necessary parts. The subsequent appointment set for Nov. 13 was a no-show. Following a call to GE Appliance customer service, a new repair date was arranged for Dec. 22, which was deemed unacceptable given the circumstances. After speaking to Customer Relations, they expedited the delivery of the parts, which arrived last Saturday. An appointment was then scheduled with LAR Repair for today, Nov. 30, but they did not receive the work order from GE. I am frustrated and seeking a refund due to the extended downtime and inconveniences faced. Case number is [redacted]3.

I bought a washer from Home Depot on 11/21/21, and it was delivered on 11/25/[redacted]. Unfortunately, on 11/28/[redacted], the washer stopped working entirely. I am very concerned because the door is completely locked, and I cannot access my clothes inside. This is worrying, especially considering if it were a child stuck inside. I urgently need to connect with someone about this issue. I am requesting a refund or a replacement machine as I no longer want to keep this faulty washer.

I purchased a new GE washing machine from Lowe's, delivered on October 20, [redacted]. The model number is GTW845CSN0WS and the serial number is LR108977G. Unfortunately, the machine has stopped oscillating and only produces a loud grinding noise. This issue arose within a month of purchase, leaving me dissatisfied and in need of a replacement rather than a repair. It's concerning that such a new machine has malfunctioned. I'm frustrated as I rely on it heavily with a large family requiring daily laundry. Having to spend extra money at the laundromat due to the broken machine is both inconvenient and costly, especially during the current pandemic. I've invested a significant amount of time speaking with both Lowe's and GE customer service, totaling over 4 hours, in hopes of finding a solution.

I bought a GE washer/dryer combo in [redacted] with an extended warranty from Home Depot. I've had 2 service calls and 4 scheduled calls that never happened. The last appointment with a GE service center was moved from December 7th to December 30th. I'm frustrated and looking for solutions or compensation for the machine's issues. The product is average, and the service is disappointing. I've spent 2.5 hours on hold with GE today and had a call disconnected after 2 hours. I'm back on hold now, feeling doubtful about reaching anyone. This situation is unacceptable.

I purchased an Adora refrigerator from Home Depot on 02/17/[redacted]. Unfortunately, the ice-water dispenser stopped working. After contacting GE's service department multiple times, they informed me that they didn't have any repair services available in my area and that I needed to find a repair person myself. I was promised up to a $[redacted] refund for repairs, but when the repair cost exceeded that amount, I was told GE should supply the parts instead of reimbursing me. This wasn't communicated to me initially by their support department. It's frustrating as a customer to have to arrange and pay for repairs on a warranty-covered appliance. I also purchased an extended warranty, so I'm unsure if I'll be responsible for future repairs or if GE will fulfill their agreement.

I ordered a GE range on October 9. After receiving an email about it being on backorder, I contacted them. Unfortunately, all models are on backorder, leaving me still waiting. Although I found the range in stock at a local store in Brandford, CT on 12/8/[redacted], it's priced $[redacted] higher. This situation is frustrating, as I expected better service from GE. It's puzzling that a store has stock while purchasing directly from GE proves challenging. I urgently need the range, as my current one hasn't been working since October. Additionally, the control panel I require is also backordered. As a loyal GE customer with all appliances from them, this experience is disappointing. Any assistance with resolving this issue promptly would be greatly appreciated.

I bought an ADA dishwasher for our office back in December [redacted]. Recently, we noticed a water leak, and upon inspection by a technician, we were told there is a crack on the top of the dishwasher. Surprisingly, this crack went undetected most likely due to insulation around it. The dishwasher is used sparingly, only a few times a week in our business kitchen. I am baffled as to how such a crack could have appeared given the low usage.

I have been on hold for two hours without any luck reaching Consumer Relations. This comes after spending an hour with the repair scheduling department. Our brand new Cafe double induction range, delivered last week, has an issue where the top oven light does not turn on when the door is opened. It seems to be a problem with the latch switch, as the light works with the switch panel. Repair services directed us to contact Customer Relations, but they mentioned that no company services Estes Park, CO. Mr. Appliance from Loveland, Colorado, has conducted warranty work here before. We are feeling very frustrated with the lack of communication. Please assist.

My ice maker recently stopped working, and a repairman ordered the necessary parts. He returned a week later to install them, advising me to wait 12 to 24 hours for ice production to resume. After 2 1/2 days, ice finally started to drop. Unfortunately, I discovered a large puddle on the floor later, indicating the ice was melting, and both the refrigerator and freezer were warm. The repairman revisited and identified a faulty motor. Since the repair costs amounted to over $[redacted], rendering the repair now moot as we are purchasing a new refrigerator, he suggested reaching out to GE for potential reimbursement. Any assistance with this matter would be greatly appreciated.

I am experiencing issues with my G E Refrigerator Model # GFE29HGDABB and Serial Number AA510576. The ice maker and water dispenser are not functioning due to a frozen water line inside the door. A G E repair technician visited my home today and diagnosed the problem as a lack of insulation or insulation failure in the refrigerator door. The technician mentioned this is a common issue with this model. I would like to request G E to replace the refrigerator door at no cost. I purchased this refrigerator in January [redacted] from Chenweth Appliances. My contact number is [redacted].

Hello, GE sent two technicians to repair my appliance, but upon delivery, a gas leak occurred, forcing us to evacuate to a hotel. On Thanksgiving, attempting to use the stove led to the house filling with smoke. Despite numerous attempts, I have not been able to reach GE support after more than twenty calls. Currently, I am on hold once again without any response. I urgently seek assistance to address these safety concerns. I am requesting a replacement stove as the current one, which cost over $2,[redacted], is proving to be a hazard.

I bought a Hotpoint washer and dryer 8 months ago. Unfortunately, the washer is shaking excessively and becomes off-balance often, for which a service technician already visited. Additionally, the dryer makes a loud scraping noise at times. Despite attempts by my handyman to rebalance it, the issues persist. I am dissatisfied with these products and am seeking an upgrade. I am willing to pay the price difference for a better model. I kindly request a prompt call to address this matter. Thank you for your assistance. Best, Nicole R. [redacted]

I have a 36-inch gas ZGU375ns with an igniter problem. It continues sparking even after the burner is lit. I made a service request with GE Factory Service and received confirmation number [redacted]68. A technician, assigned tech number [redacted], arrived but seemed inexperienced. He struggled to diagnose the issue, damaging the valve while attempting to fix it. He suggested replacing the switch and controller, but couldn't remove the top to complete the repair. His lack of knowledge led me to purchase a new stove top, the ZGU36ESLSS for $[redacted].26. I believe GE should assist with the expenses. I have submitted paperwork for the Monogram program rebate but require further help. The phone assistance experience was also disappointing, with long wait times and unhelpful replies. GE's customer service needs improvement.

I requested a GE service tech to repair the vent fan on my Orr microwave. The tech came a few days later, diagnosed the issue, and indicated that the thermostat needed to be replaced. After collecting $[redacted] for the initial service call, he said he would return on December 15th to complete the repair. Unfortunately, he did not show up, and there was no communication about the delay. When I contacted the GE Service scheduling department, I was informed that the parts were on back order nationwide. It is now the 17th, and there has been no update from GE regarding the status of the parts or repair, nor was I informed about the back order or the technician not showing up. This lack of communication is unacceptable, especially during these challenging times. GE must address these issues promptly. Gary H.

I have a question for my appliance service repair technicians who do in-home repairs. Is it the company policy to disclose the labor fee before starting the service, or is the fee disclosed after examining the appliance? The GE service technician entered my home, opened the freezer door, chipped some ice, and then mentioned a total cost of $[redacted] (including a service fee and $[redacted] for a 3-pack of filters, with a 50% discount on his labor fee that was not initially disclosed). My husband decided not to proceed with purchasing the filters, and we raised concerns about the labor fee as it was only mentioned after the diagnosis. I am willing to pay the agreed upon service/diagnostic fee discussed before the service, but I find it unfair that the labor fee was only revealed after diagnosing the issue.

I have been on hold with Customer Relations for 49 minutes and 48 seconds after being transferred there by Customer Support for property damage caused by my GE Monogram Refrigerator purchased five months ago. The damage to my hardwood floors is increasing daily, despite two prior service calls for the Ice Maker issue. The service provider only addresses symptoms, not the root cause. I am frustrated and have no interest in dealing with them further. - Ed R.