GE Consumer Relations Customer Service Issues

Our 8-year-old GE Cafe Refrigerator failed on August 28, [redacted]. After Bill Smith Appliances couldn't assist, we contacted GE. An appointment with a GE repairman was set for Monday, August 31. The repairman advised ordering parts #WR55X11098 & WR55X11100, costing $[redacted].56. It took 9 weeks for part #WR55X11100 to arrive, and upon installation by the repairman on October 16th, he determined the fridge was irreparable. Seeking a refund for the unused parts, I contacted GE parts and ordered 2 door gaskets for $[redacted]. Despite following instructions from Anita to return the parts for a refund, we only received $6.37. As seniors on a fixed income, we are distressed by this situation and the additional $[redacted].92 spent on a backup fridge during the waiting period. We feel misled and deeply disappointed by this experience with GE.

Dear Customer Service, I reached out for help on 11/2/20 regarding my GE Electric Range Model JS645SL3SS. The glass top cracked while we were using the stove, and I had a challenging experience trying to resolve the issue. Despite multiple conversations with customer service representatives, I was ultimately disconnected when attempting to contact Customer Relations. Yesterday, I spent around 2 hours trying to find the right person to assist me. I was informed that my appliance was just slightly over the warranty period, and after explaining the situation, I was advised to be more cautious. Seeking a resolution, I inquired about the cost of the part and installation, but only received a price estimate for the part, which was over $[redacted] with tax and shipping. I am reaching out once more to request a satisfactory resolution from your company. I am a loyal GE customer and hope we can come to an agreeable solution. I would appreciate a rough estimate for the part and installation or, ideally, a complimentary replacement of the part with installation fees covered. Your prompt response with a proposed resolution is greatly appreciated. Sincerely, Tommy C. [redacted] [redacted]

I have been trying to contact a GE consumer relations representative. The GE repair team referred me to the consumer relations department. However, when I called [redacted], I couldn't speak to a consumer relations representative as my phone number isn't recognized without an existing claim. I moved into my new home on 9/25/19, which came with GE appliances. In June (around 6/2/20), a GE technician replaced the freezer motor and re-programmed the double oven. Despite this, the double wall oven, freezer, and cooktop knobs are experiencing the same issues. With the warranty expiring on 9/25/20, I'm concerned that these recurring problems should not be happening with new appliances. The GE service technician recommended contacting a consumer relations representative for further assistance. We are eager to resolve these issues. Thank you, J. and T. Barduca

I bought a refrigerator from Home Depot in Henderson, Nevada back in May [redacted]. Ever since it was delivered, I've had multiple visits from service technicians trying to fix it, but it still doesn't run properly. The Hotpoint refrigerator was set up on May 16, [redacted]. About a month later, it started making weird noises. The technician who came out discovered leftover cardboard packaging inside and removed it. A few months after, ice began building up in the freezer, and another technician suggested not blocking the vents with food. Despite following the advice, the refrigerator continues to make strange cracking and whining noises. Even though we've tried various troubleshooting methods like unplugging it, the issue persists. Now, the fridge is constantly making annoying noises and not cooling properly even on the highest setting. This has forced us to use our old reliable refrigerator from ten years ago. I believe we received a faulty product and would appreciate a replacement that functions properly. I can provide the delivery notice as proof of purchase. Hoping for a prompt resolution.

I bought a GE gas range less than a year ago. Last night, my gas company inspected my appliances due to carbon monoxide poisoning symptoms. They identified the gas range as the source, turned off the gas, and tagged it for replacement. Contacted GE under warranty, Fantasia's call back proposed sending a technician home amid COVID risks to re-enable the range (exposing to carbon monoxide again). I suggested testing it off-site, but they declined. Refusing them entry to avoid illness again. Need assistance!

I bought a GE glass top stove from Lowe’s on June 26, [redacted]. In September, one burner stopped working. A repairman was supposed to come on Oct 8 but didn't show up. After rescheduling, a different repairman came on Oct 14 and ordered parts, but then another burner malfunctioned. I contacted the repairman, but he hasn't been responsive about the repairs. Now, I'm hesitant to use the stove due to safety concerns. I would like to replace it with a coil top stove as I've lost trust in the glass top model. I've tried contacting consumer affairs but haven't received a call back. My confirmation number for the repair is [redacted]. I'm disappointed with GE's service and feeling frustrated. My name is S. Clayton, and I can only be contacted on my landline at [redacted].

Subject: Assistance Needed with Microwave Replacement Dear GE Customer Relations Department, I am writing in regards to my microwave replacement request for model JVM3160DF4BB, serial number TL249072A, manufactured in October [redacted]. As per my previous conversation with Customer Relations Representative Taylor on October 13, [redacted], she informed me that my warranty had expired and there would be a $90 service fee for a replacement. Taylor offered to have a new unit delivered, installed, and the old unit removed for approximately $[redacted], to which I agreed. Unfortunately, I have not received any further communication or service since then. Despite multiple attempts to contact your Customer Relations Department, I have been placed on hold for over an hour on three separate occasions and disconnected twice. On October 26, Brendia assured me that Taylor would contact me during the week of November 5, [redacted], but I have not received any calls. I attempted to use the "Live Chat" service on your website, but was redirected to a third-party site that required a monthly fee. As a loyal GE customer for over 50 years, I am disappointed by this lack of customer care. I kindly request prompt assistance in resolving this matter. Please contact me at your earliest convenience. Thank you for your attention to this issue. Sincerely, Ron Smith

From: T.P. Sent: 10/28/[redacted] 12:12 PM To: [redacted] Subject: RE: Consumer Relations [Ref:_00D4PxZeh._5004P1IKxEZ:ref] Dear Cindy, Thank you for your quick reply. I am glad to know that the parts are available. My concern lies with the backlog causing delays in shipment. The statement implying that follow-ups will cease gives me the impression that the matter is considered resolved. I want to remind you of your commitment to replacing my washing machine within two weeks if it's not fixed promptly. I appreciate your timely assistance. Best regards, T.P. [redacted] Case Number [redacted]2

Hello GE, On Friday, 11/6, one of your installers came to inspect the washer and pedestal. He recommended getting a new unit due to the squealing and bouncing during operation. He mentioned that the previous installers failed to secure the wash basket before adding the pedestal, causing the excessive noise and shaking. Service is scheduled for today. Thank you, James R. [redacted] SW Ace Road Port St. Lucie, FL 34[redacted] [redacted]

I had a new dishwasher installed on 9/7/20. Unfortunately, the pump failed after less than 30 days of use, prompting a service call on 10/4. The service provider, Nano, has been unable to repair it promptly due to the part being on backorder. Despite promised delivery dates continuously being delayed, I have been unable to use my dishwasher for over a month now. I believe it would be best to have a replacement dishwasher sent to me given the circumstances. I have tried contacting customer service multiple times without success, facing long wait times and disconnections. Even when a representative called me weeks ago, I missed the call and requested a callback that never happened. The service updates I receive mentioning repair schedules on 10/14 and 11/9 have not been followed through, with excuses of the backordered part. The part in question is the HOT DRAIN PUMP ASM (#WD19X24651) supplied by Nano. My serial number is LR604341, and I reside at [redacted] Creek Drive, San Jose, CA [redacted].

I purchased a new home in February [redacted] and opted for GE Profile appliances, such as a double oven, dishwasher, washing machine, dryer, electric cooktop, and microwave oven. Unfortunately, three of these appliances have malfunctioned just after one year of use. The refrigerator ice maker, microwave, and dishwasher needed repairs multiple times, with the dishwasher eventually needing to be replaced. Despite receiving a discount on the new dishwasher, we are now facing another issue with a radiant unit on the cooktop failing. The cost to fix it is estimated to be over $[redacted]. We are deeply disappointed with the quality of these GE Profile appliances and are reconsidering our choice. We kindly request assistance either through a warranty extension or a resolution for these ongoing issues. You can find our details under my husband's name, Roger Keenes, at [redacted] Pirie Place, St. Cloud, FL [redacted].

Since September 28, [redacted], we have attempted to schedule a service for a dishwasher under warranty for one of our tenants. Despite setting up appointments with local companies, there has been no follow-up due to the impact of Covid-19. On October 29, there was no call from Bragdon, and on November 6, Iowa Appliance also failed to return our call, citing Covid-19 restrictions. Each time I call, I am placed on hold for long periods, which is a significant waste of my time. After being promised a call back from a supervisor this morning, it is now 2:17, and I am still awaiting contact, leading me to once again hold for another agent.

I am experiencing an issue with my refrigerator purchased in March [redacted] and delivered on April 4, [redacted]. The water dispenser produces water that smells and tastes like sulfur. After a service call, the technician replaced the filter but the problem persisted. Subsequently, I was informed that parts needed to address the issue were on back order until December 28th. Despite scheduling and rescheduling repair appointments, the necessary parts were not available. During a frustrating call with customer service, the representative was unhelpful and dismissive. This prolonged delay in repairing my refrigerator has led me to lose confidence in GE appliances, a brand I have previously trusted. It is disappointing to resort to buying bottled water for my family after only 7 months of having the refrigerator.

I spoke with Melody from GE on 11/12/20 after waiting on hold for an hour and a half. I explained the issue with my bottom freezer fridge, which stopped working. A repairman came on 10/19, but the necessary part is on back order until 12/9, exceeding the 7-day window. Melody assured me that my case is under review and promised a callback on 11/13. Unfortunately, I didn't receive any follow-up call. Previously, another rep named Resha mentioned the option of exchanging for the same appliance or a store credit if the problem persisted beyond seven days. I prefer to exchange for the same model, as the delay decreases the chances of availability. I urge consumer relations to approve the exchange, considering I've had issues since August despite purchasing the fridge in 2/20 with a 5-year warranty. Melody was helpful, but I'm still waiting for a resolution, especially since it's now the weekend.

I noticed an 18-inch dent on the bottom freezer door of my refrigerator, bought on September 3rd from Home Depot and delivered on September 12, [redacted]. The damage was unseen at first due to the wrinkle of the protective covering and poor lighting during the late delivery. The dent only became visible on November 14th when our contractor informed us during a remodel. I contacted GE about the dent, including photos of the damage, but they mentioned it's a cosmetic issue not covered by warranty. Frustrated with their response, I referenced GE's own Returns & Damage Policy and inquired about paying 25% of the invoice price for the return. Disappointed by GE's lack of assistance and considering their handling of the situation, I am displeased.

I purchased a Hotpoint Electric Stove (Model # RAS200DM1WW, Serial # SR917222R) from Home Depot. The delivery and installation were on October 19. Unfortunately, the oven has issues. The left side panel near the door gets very hot, reaching almost [redacted] degrees, and the oven can't go above [redacted] degrees. I suspect the oven door isn't sealed correctly, causing the heat escape. This is a safety concern. I contacted GE appliance service with ticket #[redacted]33, but no technician showed up. After several failed attempts with different tickets, like #[redacted]01 and #[redacted]14, the issue persists. I spent hours on the phone without a resolution. If the problem isn’t fixed within 48 hours, I'll ask for a refund from Home Depot or exchange for a similar item. Regards, S.H. Phone: [redacted]

During a discussion with Sierra on November 19th at 9:40 am, she mentioned that the repair technician had called out and no replacements were available. When I requested to speak with her supervisor, she indicated she didn't have one and advised me to contact GE Consumer Services. This is the third time the service has been rescheduled and was supposed to be scheduled between 8 am to 12 noon. On a side note, I received an email confirming the service appointment with a confirmation number: [redacted]15, under the last name Cottave. Apart from this, the email listed the details of the service appointment, including the customer's name (George Cottave), address, contact numbers, and the appliance in need of repair (General Electric refrigerator/top-freezer) scheduled for Saturday, November 21st, from 8:00 am to 5:00 pm.

I recently had service on my refrigerator, Model GSE25GSHKCSS, with serial number TM415366, and was informed that I needed a new door and parts for the ice maker. The door has been delivered, but the other necessary parts are on back order until January. The rusty hinge has stained my tile floor and the leaking persists, leaving me without a clear resolution. I am reaching out for assistance in getting my refrigerator fixed promptly. If a solution is not quickly provided, I would like to explore the possibility of having the refrigerator replaced. I appreciate your attention to this matter. Anna B. Address: [redacted] SW Lake Fern Circle, Port St. Lucie, FL [redacted] Phone: [redacted]

Refrigerator Issue: Model GLE12HSLSS from Home Depot, priced at $1,[redacted].00 I purchased a set of appliances from Home Depot, including a GE microwave, stove, dishwasher, and refrigerator for my 70-year-old Godfather for over $4,[redacted]. Unfortunately, the refrigerator stopped working merely 2 weeks after delivery, causing immense stress. Despite contacting GE and a repairman, the required part is on back order until the end of December, with no concrete resolution in sight. Given the urgency due to my Godfather's health conditions, I am requesting a replacement refrigerator. The timeline since the purchase on July 31st has been frustrating, especially with the lack of response and delays. I hope for swift action and understanding from Home Depot and GE in this desperate situation. Thank you for your attention to this matter.

Refrigerator model GLE12HSLSS purchased at Home Depot for $1,[redacted].00 stopped working shortly after delivery in September. Despite multiple calls and promises from GE, the repair has been delayed until late December. The situation has caused distress for my elderly Godfather with health issues and has been extremely stressful for my family. We urgently require a replacement refrigerator for his medical needs. The timeline of events with GE and repair attempts are detailed below, including failed contact attempts and delays in resolving the issue. We are requesting compassion and prompt action from the company to address this critical situation.