GE Consumer Relations Customer Service Issues

I own a GE Profile double oven, and unfortunately, I am facing recurring issues with the Lower Machine Control Board and the Upper Oven cooling fan motor failing. This is the second time in a year and a half that I am experiencing this problem. I recently discovered that the "self-clean" feature could be causing these board failures. As our entire kitchen is equipped with GE Profile appliances, I find this to be concerning. My husband and I already incurred expenses for servicing this issue once before, unaware of the underlying issue. I have been informed that the only solution is to avoid using "oven cleaner," which is not ideal. I kindly request GE Service to collaborate with us, along with our service technician, to seek reimbursement for this ongoing problem. Your assistance in resolving this matter is greatly appreciated. Thank you, D. and J. Cable

Service Request #[redacted] I recently bought a GE Washer from Home Depot and encountered an issue where the washer was making noise during the spin cycle. Upon inspection, I found that the washer was powerful enough to damage the plastic behind the drum and is deemed irreparable according to the technician. Despite having purchased a 5-year warranty along with the washer, I was informed that the damage is not covered. This situation has left me feeling disheartened as I invested in this washer with the expectation of reliable service. I kindly request assistance in resolving this matter promptly. Thank you, William H.

Two years ago, I purchased one of your window AC units. Soon after installation, I noticed it was holding water. Despite checking the owner's manual and researching online, I couldn't find a drain hole as most units have. The limited information I found indicated some units lack a drain hole, advising against drilling one and claiming the water would evaporate. However, my unit now has dangerous mold, making us ill. I believe a representative should inspect it. While cleaning, I was warned to stop due to exposure. I have taken pictures of the mold and am waiting for your response.

I have a GE Profile dishwasher model PDW1860KSS and a GE refrigerator model GLEHSLSS. I've been waiting for a drain pump for my dishwasher for four months but keep getting delayed delivery dates from GE. Now I'm washing dishes by hand and frustrated with their service. I also need the top refrigerator door replaced and believe it should be done free of charge due to the inconvenience I've faced with my dishwasher. I don't want to pay any extra fees. I've had issues with other GE appliances in the past and am extremely disappointed with the customer service I've received.

I contacted your customer service last week regarding my mother's small chest type freezer that stopped working after just a year since she purchased it in June. The repairman diagnosed a faulty compressor. Upon contacting your representative, I was advised to send a copy of the receipt for a refund to buy a new appliance. However, I have not received any further communication as promised. When my mother reached out, she was only offered $[redacted]. I am disappointed with the lack of follow-up and the long wait times on calls and emails. I request a prompt resolution to our issue.

I have contacted your customer service hotline multiple times regarding our GE washing machine issues. All the details should be recorded under my telephone number [redacted]. A technician came out again yesterday as per your instructions and opened a new case (# [redacted]). However, our dissatisfaction with the product persists. The machine still requires 2-3 wash cycles per load to remove the recommended amount of laundry detergent. It is very noisy, splashing fabric softener onto clothes and damaging them. Moreover, during the spin cycle, it vibrates vigorously, causing damage to the area around it. I was promised a callback to discuss a replacement but was then asked to have the technician revisit. After spending over 60 days trying to resolve this issue with GE, I am frustrated with the lack of customer service. I am currently on hold for over 40 minutes. Please reach out to me promptly to address this situation. Thank you - Alice H.

I bought a unitized washer and dryer (Model# GUD27ESPM1DG, S/N GR054998C) on April 16, [redacted], from Home Depot. By the end of July, we noticed significant rust on the stainless steel washer basket at the top in multiple spots. I contacted GE customer service on August 4, [redacted], and they scheduled an appointment with A&E Services. A Sears technician came to my home on August 14, [redacted], and mentioned that GE might consider this rust as a cosmetic issue and charge for a replacement basket. My efforts to resolve this since then have been unsuccessful. I have either struggled to reach someone or received the same response about paying for a new basket. This rust issue seems to be due to a material defect. I request either a free replacement of the basket or the entire unit.

My model and serial numbers are linked to my email address. In early September, a GE technician attempted to repair my refrigerator but had to order parts, expecting them to arrive by October 17. When I called on October 16 to check on the parts and arrange the technician's return, I was shocked to hear that all parts had actually been delivered about five weeks prior. It is disappointing that due to a lack of follow-up, my family had to go without a functioning refrigerator for an extra five weeks. This level of service is not acceptable. The delay in waiting for the parts was frustrating, but an additional unnecessary wait of 5 weeks due to multiple oversights within GE is unacceptable. I am eager for my refrigerator to be fixed promptly. Thank you.

I recently purchased a side-by-side refrigerator with a bottom pull-out drawer from your company for $[redacted]. It was disappointing to find out that the water filter RPWFE is specific to this refrigerator and costs $45 or more. As I am considering buying a stainless steel refrigerator for my kitchen, I planned to get a GE package from my builder. However, I have been informed that this seems like a scam to make customers buy the overpriced specific filter. This situation has resulted in me purchasing three filters from you but losing me as a $[redacted] customer this time. Additionally, I have managed to convince my neighbor against purchasing a GE refrigerator after explaining this scam to him. This short-term business approach is unwise, and I have decided not to buy any GE products in the future. I have furnished four homes so far, and there are more to come, but sadly, they won't include GE products.

I recently purchased a GE dishwasher, but unfortunately, the dry function is not functioning. A technician visited about a month ago and identified that the electric board needs replacing. Due to the lack of proper drying, the dishwasher has grown mold, causing concern for me and my daughter who have mold allergies. Upon reaching out to consumer relations, I was advised that the dishwasher could potentially be replaced, but only after the necessary repairs are completed. The local technical support informed me that the required part will not be available until the end of November. I believe that better customer care should be extended in this situation, as I have been unable to use the dishwasher for an extended period and am disappointed with the service from consumer relations. I would hope that GE considers the impact on customers when addressing issues like these to maintain customer loyalty and satisfaction with their products.

I purchased my GE Café range just 3 months ago, and the touch screen on the oven malfunctioned yesterday, making the oven inoperable. A technician visited my home today but did not have the necessary part to fix it. He quickly diagnosed it with a faulty board and left within a few minutes. I'm frustrated that he arrived unprepared, especially after I explained the issue over the phone. It's disappointing to have taken a day off for this appointment, not being able to leave all day due to the wide time window of 8 am to 5 pm. I am requesting a call back this evening and a technician, equipped with the correct parts, to visit my home tomorrow. My confidence in GE appliances is currently shaken, and I feel a complimentary extended warranty would be appropriate under the circumstances. I tried reaching out to customer relations, but I couldn't proceed without a case number. Kindly provide me with one or arrange for a consumer relations representative to call me this evening. Thank you, Janette C. Phone: [redacted] GE Café Range Model: C2S900P4M1W2 Serial: FR183513P Service Technician: Lee #[redacted]

I am currently feeling very disappointed and frustrated with GE. I bought my new home on April 30, [redacted], and moved in on August 17, [redacted]. We upgraded our appliance package to include a front-loading washer/dryer. Even though I only do 2-3 loads of laundry a week, I was informed by GE that I need a new drum which would cost $[redacted].31, despite the machine being barely a year old. Due to Covid, I couldn't make my appointment within the year. After waiting almost 3 hours to speak to Consumer Relations, I am feeling overwhelmed by the delays in resolving this issue. I have been a loyal GE customer for quite some time and never had any problems before this incident.

I recently purchased a $[redacted]+ GE French door refrigerator, and it has been malfunctioning since delivery. This Monday, the fridge completely stopped working, resulting in the loss of over $[redacted] worth of food. I've been trying all week to get assistance to no avail. A repair technician visited today and informed me that a part, which is currently facing shipping delays from China, needs to be replaced. This wait for the part could potentially last for months, which is unacceptable as I cannot be without a fridge for that long. I strongly believe the entire refrigerator should be replaced given the circumstances. I selected GE due to its reputation for quality and service, but the current situation has severely disappointed me. I rely on my appliances and cannot afford to have a non-functional fridge, especially considering I have also purchased a GE dishwasher and range totaling over $[redacted]. I urgently need assistance and cannot wait any longer with a broken fridge.

I purchased a GE dishwasher on June 11, [redacted]. After only using it three times, it stopped working. The case number for my issue is [redacted]6. The initial repair technician did not even assess the situation properly. He assumed it needed two "motherboards" and ordered them. I waited three weeks to receive the parts, only to have the same parts brought by another repairman the following week. Despite the new parts, the dishwasher still did not function. The repairman indicated he would order a "front panel" and return the next week, but I never heard from him. After numerous emails with customer service, I was told the repairman reported the unit working during his last visit on October 7th, which is untrue. This experience has left me frustrated, especially with the holidays approaching and a new dishwasher sitting unused since July. Handwashing dishes is not how I planned to spend the holiday season. The lack of resolution and misleading information from the repair service and GE's customer service is disappointing.

I bought a freezer on October 12th, delivered on the 13th, but it doesn't work. A technician from Comanche Appliances assessed and confirmed it needs to be replaced. I've been waiting for a call, and despite contacting them, no resolution has been reached. My payment is due by the 31st, but the equipment is unusable. I request a replacement by Monday or for the product to be picked up. Contact me, Toni Rios-Cedillo, at [redacted] or email [redacted] My address is [redacted] E Washington Street Apt 19A, Stephenville, Texas [redacted]. I can also be reached at [redacted] from Monday to Friday between 8:30 am and 5:30 pm. The situation needs immediate attention without further delay or additional numbers to call.

We have a claim open with GE regarding issues we've had with our stackable washer and dryer since it was delivered back in early August. The technician came for a repair on September 24th and had to order parts for our dryer. Unfortunately, we have not yet received all the parts ordered or been informed of the status. The technician has been scheduled to come to our house twice, which has been inconvenient for both parties. We are urgently requesting GE to handle this matter promptly. We were considering returning the new GE washer & dryer, but have been patient in giving your company the opportunity to fix them, which hasn't happened yet. Both the washer and dryer are still giving us problems, and we are feeling extremely frustrated with this ongoing situation. We are wondering why we can't simply return the appliances and receive a new washer and dryer that work properly.

In September [redacted], the temperature in my GE refrigerator (model PSI23NCPABB) freezer and food compartment exceeded the set points of 0°F and 36°F. The GE technician who visited on September 11 diagnosed that a new defrost heater and thermostat were needed. However, he did not have the parts and had to order them from the GE factory (invoice [redacted]). Initially, I was informed by GE that the parts would be dispatched by October 5, but after contacting them on October 3, I was advised that the allocation would be on October 28. Yesterday, October 27, when I followed up with GE again, I was told the parts would not be allocated until December 5. This delay prompted me to order the parts from Amazon, and they are expected to arrive in the next two days. I have scheduled a technician to install them on November 3. Due to the poor service from GE, I believe I should not be responsible for the parts or the service call cost. It has been a significant inconvenience to run the refrigerator without these necessary components.

I have been trying to reach you for over two weeks, with referrals from one department to another, eventually landing at Consumer Relations for the past week. My case number is ([redacted]1). My Microwave, which is only 26 months old, needs parts that amount to over $[redacted].00. The repairman informed me that there is a service bulletin indicating these parts are faulty and should be replaced by GE. I have already scanned and sent the service man's receipt to you. I have now been on hold for over an hour. I am reachable at [redacted] (cell) or [redacted] (landline). I am hoping for a call back soon as I have other pressing matters that require my attention. Thank you, Marly Keller

I purchased a washer and dryer on 10/18/[redacted] from Lowe’s in Jersey City, New Jersey. Initially, the representative seemed more focused on texting than assisting with the sale, although I already knew the products I wanted. The delivery was attempted on 10/25/[redacted], but only the washer arrived, with damages on the back and side. The dryer was missing from the delivery truck. Upon returning the damaged washer on 10/18/[redacted], a second attempt was made to deliver both appliances, but they were also damaged. Contacting Lowe’s has been difficult as no one is reachable. I am seeking a refund due to all the appliances being damaged. This has been the worst customer experience I have ever had. I hope this issue can be resolved promptly so that other customers do not encounter the same problems. Thank you. Lucimara

This is my second attempt to reach out for help. Despite sending emails and making calls, I have not received any response or solutions for my ongoing issue with my 5-month-old dishwasher. The door latch has been faulty from the beginning, requiring multiple attempts to close it properly. A GE technician replaced the latch, but the problem persists. Another service visit is scheduled for Nov 3rd, but I am doubtful it will resolve the issue. Additionally, the rusty upper rack glide was denied warranty coverage, forcing me to pay for a replacement. I had hoped buying a US-made product would mean better quality. I suspect my dishwasher may have been refurbished due to finding it full of water when unpacking. I am disappointed and frustrated and seek a resolution from GE.