I purchased an window a*c on June **, **** at Lowe's. On October *th it quit working...

GetHuman1367120's customer service issue with GE Appliances from October 2018

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I purchased an window a*c on June **, **** at Lowe's. On October *th it quit working. I called and set up a repair on it for October **th. *Confirmation * *********. The repairman came out and said the cord was bad on it and said he had no replacement parts for the unit. So he*said unit is deemed as "unrepairable". He also said that GE would replace the unit with a new one. Some one from GE would call and set it up. I*waited until October **th and no one called. **So I called GE on October **th and spoke with a Terika from customer relations. She said all she could offer was a "rebate" that would only cover the cost of the new unit and would not cover the tax. She also said I would have to buy a new one (with my money) and it would take *-* weeks to get a check from GE. I told her this was unacceptable and she said that was all I would receive. I told her how unhappy I was and she*was not honoring the written warranty that came with the product. **This is not acceptable. I have the warranty in front of me and it says GE will arrange for a carton to be sent to my house to recover the product. Postage prepaid for the return. I would receive a replacement product or a refund within * to ** business days after you receive the returned*product. **It says nothing about a rebate and all the other nonsense she told me. I am asking you to honor the warranty that comes with the product as stated above. **I am giving you all the information required in your warranty below. I am scanning the receipt for the product also.**Purchased *-**-******Purchase Place: Lowes**Model * AHP **LXW***Serial * AL ******H**Case * ******-********I am waiting a reply.**Tamara Garrison***** Golden Meadows Road*Greenwood, LA **********-***-********-***-****** * Attachments* View all* Download all** Download* DocScan* .pdf* Download* DocScan* .pdf
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GE Appliances

Customer service issue
Reported by GetHuman1367120
Oct 18th, 2018 - 3 mons ago
I have an issue with GE Appliances too
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GetHuman1367120 started working on this issue
Oct 18th, 2018 12:39am
GetHuman1367120 indicated the issue is not fixed yet.
Oct 19th, 2018 3:52pm
GetHuman1367120 indicated the issue is not fixed yet.
Oct 19th, 2018 3:54pm
GetHuman1367120 confirmed the issue is fixed. Hooray!
Oct 19th, 2018 7:43pm