I purchased an window a*c on June **, **** at Lowe's. On October *th it quit working...
GetHuman1367120's customer service issue with GE Appliances from October 2018
Help with my GE Appliances issue
How did GetHuman1367120 do it?
Waiting to hear how GetHuman1367120 fixed the problem to share with other customers.
The issue in GetHuman1367120's own words
I purchased an window a*c on June **, **** at Lowe's. On October *th it quit working. I called and set up a repair on it for October **th. *Confirmation * *********. The repairman came out and said the cord was bad on it and said he had no replacement parts for the unit. So he*said unit is deemed as "unrepairable". He also said that GE would replace the unit with a new one. Some one from GE would call and set it up. I*waited until October **th and no one called. **So I called GE on October **th and spoke with a Terika from customer relations. She said all she could offer was a "rebate" that would only cover the cost of the new unit and would not cover the tax. She also said I would have to buy a new one (with my money) and it would take *-* weeks to get a check from GE. I told her this was unacceptable and she said that was all I would receive. I told her how unhappy I was and she*was not honoring the written warranty that came with the product. **This is not acceptable. I have the warranty in front of me and it says GE will arrange for a carton to be sent to my house to recover the product. Postage prepaid for the return. I would receive a replacement product or a refund within * to ** business days after you receive the returned*product. **It says nothing about a rebate and all the other nonsense she told me. I am asking you to honor the warranty that comes with the product as stated above. **I am giving you all the information required in your warranty below. I am scanning the receipt for the product also.**Purchased *-**-******Purchase Place: Lowes**Model * AHP **LXW***Serial * AL ******H**Case * ******-********I am waiting a reply.**Tamara Garrison***** Golden Meadows Road*Greenwood, LA **********-***-********-***-****** * Attachments* View all* Download all** Download* DocScan* .pdf* Download* DocScan* .pdf
GetHuman1367120 did not yet indicate what GE Appliances should do to make this right.
I have an issue with GE Appliances too
How GetHuman1367120 fixed the problem
We are waiting for GetHuman1367120 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.