We moved to a new address, contacted you about the move said that you would send us a b...

GetHuman6597860's customer service issue with Frontier Communications from September 2021

Help with my Frontier Communications issue
First: share to improve GetHuman6597860's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6597860 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman6597860's own words
We moved to a new address, contacted you about the move said that you would send us a box to send your equipment back to you. We never received the box but now you’ve sent us a bill for $***.**. We will be happy to send you the router ( we can’t use it anyway) if you will send us the box like you stated. We are not paying you for this item.

GetHuman6597860 did not yet indicate what Frontier Communications should do to make this right.

How GetHuman6597860 fixed the problem

We are waiting for GetHuman6597860 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Frontier Communications's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Frontier Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Frontier Communications

Customer service issue
Reported by GetHuman6597860
Sep 14th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 550 others
0 customers following this


GetHuman6597860 started working on this issue
Sep 14th 3:46pm