Problem: getting a phone jack in our bedroom as a medical emergency for my husband's pa...

GetHuman-beepaulu's customer service issue with Frontier Communications from August 2019

Help with my Frontier Communications issue
First: share to improve GetHuman-beepaulu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-beepaulu may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-beepaulu's own words
Problem: getting a phone jack in our bedroom as a medical emergency for my husband's pacemaker.**)spoke with Connie in early July that we needed a phone jack installed so my husband's pacemaker could be monitored- she set up service for us on ******* between *am-**pm**) spoke with Alisha as no one showed up* she said the tech had installed the phone jack and signed off (work order **********)**)spoke with Shae on *******, who told us we needed a fax from our doctor, with his name, state registration * and nature of emergency and they would expedite the order and install jack on emergency basis within a day or two.**) Harris Cardiology sent fax on ******* with all requested info.**) spoke with Lindsay on ******* who said they got the fax and a tech would call us to come out and install the jack and we should wait to hear from him.******* As of today, we have heard nothing.*As we did everything you asked so this could be expedited as it is a medical emergency, as stated by my husband's cardiologist on the fax you did receive, we cannot believe how terrible your service is and are amazed at the lack of performance of your techs. We are requesting immediate resolution of our problem. We are leaving on Tues. ****** and will be back on Mon. *******. Our address is: *** Bill Crisp Rd, Robbinsville, NC - ph. ****-***-****. Our acct * is ***-***-****-****. Thank You.

GetHuman-beepaulu did not yet indicate what Frontier Communications should do to make this right.

How GetHuman-beepaulu fixed the problem

We are waiting for GetHuman-beepaulu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Frontier Communications's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Frontier Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Frontier Communications

Customer service issue
Reported by GetHuman-beepaulu
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 3022 others
0 customers following this

Timeline

GetHuman-beepaulu started working on this issue
Aug 3rd, 2019 8:36pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers