Problem: getting a phone jack in our bedroom as a medical emergency for my husband's pa...

GetHuman-beepaulu's customer service issue with Frontier Communications from August 2019

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The issue in GetHuman-beepaulu's own words
Problem: getting a phone jack in our bedroom as a medical emergency for my husband's pacemaker.**)spoke with Connie in early July that we needed a phone jack installed so my husband's pacemaker could be monitored- she set up service for us on ******* between *am-**pm**) spoke with Alisha as no one showed up* she said the tech had installed the phone jack and signed off (work order **********)**)spoke with Shae on *******, who told us we needed a fax from our doctor, with his name, state registration * and nature of emergency and they would expedite the order and install jack on emergency basis within a day or two.**) Harris Cardiology sent fax on ******* with all requested info.**) spoke with Lindsay on ******* who said they got the fax and a tech would call us to come out and install the jack and we should wait to hear from him.******* As of today, we have heard nothing.*As we did everything you asked so this could be expedited as it is a medical emergency, as stated by my husband's cardiologist on the fax you did receive, we cannot believe how terrible your service is and are amazed at the lack of performance of your techs. We are requesting immediate resolution of our problem. We are leaving on Tues. ****** and will be back on Mon. *******. Our address is: *** Bill Crisp Rd, Robbinsville, NC - ph. ****-***-****. Our acct * is ***-***-****-****. Thank You.

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Frontier Communications

Customer service issue
Reported by GetHuman-beepaulu
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 3022 others
0 customers following this


GetHuman-beepaulu started working on this issue
Aug 3rd, 2019 8:36pm

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