I cancelled service with Frontier on ******* and went with another company. I received...

GetHuman-coachfer's customer service issue with Frontier Communications from July 2019

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The issue in GetHuman-coachfer's own words
I cancelled service with Frontier on ******* and went with another company. I received a final bill, but only * return box - I need * more return boxes. I've spoken with * different people and each has said they will send me the return equipment boxes and postage slips AND a detailed final bill. None of them have done so. I last spoke with Christian Joseph on ****** at *:** pm. He assured me he would send me the return boxes and postage slips AND a FINALIZED FINAL BILL. All I have received is a single charge final bill for $***.**. There is NO WAY that is correct. I only used your service until ******* - not even a whole month. My first "final bill" was for $***.**, which is still way too high for a partial month. Your form letter says you will turn it over to a collections agency if I don't pay. I will sue you if you do, because I have been trying to get everything from you so I can settle up CORRECTLY. SEND ME A CORRECT ITEMIZED FINAL BILL (service stop *******) and * more RETURN BOXES WITH NECESSARY POSTAGE.

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Frontier Communications

Customer service issue
Reported by GetHuman-coachfer
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2882 others
0 customers following this

Timeline

GetHuman-coachfer started working on this issue
Jul 13th, 2019 2:54am
GetHuman-coachfer indicated the issue is not fixed yet.
Jul 16th, 2019 4:11am
GetHuman-coachfer indicated the issue is not fixed yet.
Jul 18th, 2019 5:13am