Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bwiitala may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-bwiitala's own words
Frontier has been billing me for MLB Extra Innings for the five months. I have called and been told it would be corrected on my next bill but it has gone on now for five months and I am fed up with sitting on hold an hour each month getting it erased. Last month, (NOV) I was told it would be removed and I would get a $**.** discount on my December bill since they had made the continuing mistake. December bill came today and it is still their. Where can I go to get this cleared up. I hate opening the bill and seeing the "surprise" is still on it.
GetHuman-bwiitala did not yet indicate what Frontier Communications should do to make this right.
I have an issue with Frontier Communications too
How GetHuman-bwiitala fixed the problem
We are waiting for GetHuman-bwiitala to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.