Not very customer friendly

GetHuman1688821's customer service issue with Frontier Communications from December 2018

Help with my Frontier Communications issue
The issue in GetHuman1688821's own words
I’m trying to get this package NHL off November bill that I did not order ... Acct.* ***-*******-******-**November **** bill indicated I ordered a NHL package for ***.**. DID NOT!!! No one will help me take it off my bill, then I was told DENIED to take off bill. Now I have a shut off notice with that package on it. I refuse to pay for something I never ordered. Some reps pretty rude.
Is I am not going to pay for something I did not order
They could make this right by taking the package off the November bill
I have been a customer since the inception of Frontier and being treated like this make me want to change to another service
Calling calling calling with no resolve.
I have an issue with Frontier Communications too
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Frontier Communications

My television. Who authorized a package in my tv
Customer service issue
Reported by GetHuman1688821
Dec 4th, 2018 - a mon ago
I have an issue with Frontier Communications too
Fixed
Seen by 17 customers so far
Similar issue to 1423 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman1688821 started working on this issue
Dec 4th, 2018 6:04pm
GetHuman1688821 indicated the issue is not fixed yet.
Dec 4th, 2018 6:37pm