I am writhing to you to update the issues we were having with the internet. We were hav...

GetHuman-findmare's customer service issue with Frontier Communications from November 2018

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The issue in GetHuman-findmare's own words
I am writhing to you to update the issues we were having with the internet. We were having internet issues for a very very very long time!!! We repeatedly called for service. At least * techs came to our home to try and solve the problem. Some other techs that were suppose to respond to the problem either didn't show or said no one was home which was incorrect. Each tech that arrived did review the signal and could not find a what was causing the problem so each replaced the modem. The problem continued. At one time asked if moving the modem to the lower level would help but I was told the signal would be the same. After continued issues we did move the modem to the lower level on our own and it worked only slightly better. In my daily life I was asking anyone I knew about internet what could be wrong after explaining what was wrong and what was done to solve the problem. Someone I said to me " did you try changing your phone wire to the modem". I said no because they said they were getting a signal. I was told to try it. We did. Since then out internet has been so much better! So the reason I am sending this is to pass on to the tech's this idea as a problem! We have lost time from work to be home for repairs not to say the frustration we had. I'm sure the repeated visits to our home could have been reduced if one person brought up the thought. We were not trying to waste your time anymore than ours. It frustrating to be paying for a service you can't get. So pass on the thought and it Just may save everyone time and money. We never received one penny of credit during all that time but we paid our bill in full every month. I feel that is sad but true. ************-******-*
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Frontier Communications

Customer service issue
Reported by GetHuman-findmare
Nov 1st, 2018 - a mon ago
I have an issue with Frontier Communications too
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Seen by 2 customers so far
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Nov 1st 9:34pm