****: opened account w frontier. phone only.******?: called spectrum to open account w...

GetHuman1406007's customer service issue with Frontier Communications from October 2018

5 views | 1173 similar | 0 following
Help with my Frontier Communications issue
Next: our robot will wait on hold for GetHuman1406007 to get a Frontier Communications rep on the line!
Always use the GetHuman Phone to call Frontier Communications. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1406007's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1406007 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman1406007's own words
****: opened account w frontier. phone only.******?: called spectrum to open account w them and port phone *.******: spectrum came to apt to do install, but not possible in the desired location. i canceled the spectrum install.******: i called frontier to have international call service removed from account. was told there was a port order on the number, call spectrum to have it canceled.******: i called spectrum. they said when frontier tries to port out the number, it won't happen. the port should cancel "today or tomorrow."******: i called frontier to confirm port didn't happen. was told the number ported out on the **th, account was canceled (which i did not request), and that i need to sign up again as a new customer (NOTE, had active account until * days prior).******: frontier sales rep says for new account, i need to pay line connection fee and access needed fee. this is not acceptable under the circumstances. those should be waived. he also said those fees would be waived if i bought a more expensive phone*internet package, but not for cheapest phone option. extremely poor customer service, again especially since i had frontier service TWO DAYS EARLIER and did not wish to cancel**please fix by allowing me to reinstate my phone service (porting the number back from spectrum) without paying anything other than monthly fee. no charge for tech visit, connection fee, access fee, etc. i paid all those ONE MONTH EARLIER.

GetHuman1406007 did not yet indicate what Frontier Communications should do to make this right.

How GetHuman1406007 fixed the problem

We are waiting for GetHuman1406007 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Frontier Communications's attention and get better help faster. Tap below to get started.
Having Frontier Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1406007 fixes it.
This email address isn't valid

Frontier Communications

Customer service issue
Reported by GetHuman1406007
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1173 others
0 customers following this


GetHuman1406007 started working on this issue
Oct 24th, 2018 9:47pm