Before contacting them, items GetHuman-ashnae may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-ashnae's own words
A serviceman was supposed to come work on my inlaws internet or modem for faster internet- he never came in the house but said he could fix it online - I don’t know if the modem has been replaced since they have had frontier - just trying to find out if the issue was fixed - their names are Calvin and Peggy white and they live in Durham nc - his name is on the account - they usually do not answer if they don’t recognize the number you may have to leave a message on the answering machine and they will call you back
GetHuman-ashnae did not yet indicate what Frontier Communications should do to make this right.
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