I have been experiencing slow and dropped connection while using the internet and strea...

GetHuman-deenad's customer service issue with Frontier Communications from May 2018

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I have been experiencing slow and dropped connection while using the internet and streaming shows. It was so bad that I started doing a speed tests when the tv froze or lost sound. *I have a log of the speeds and we have been getting only ** Mbps max on the download since back in Nov of ****. We don’t watch tv often and it was irritatiing enough that we had stopped watching. *This week it dropped as low as * Mpbs. *I finally called and waited to speak to Support who seems to have found our issue.***We have been paying for ** Mpbs and our account was set at **Mbps! ****I think that I should receive a credit for the MONTHS that I was effectively over-paying for a service I did not get. It was so frustrating to lose sound and picture *-* times per episode. The only was to resume was to exit the app and restart. Argh!!**Please contact me if you need more info. ****-***-*****Acct* ****************** *Thank You,**Deena Diamond
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Frontier Communications

Customer service issue
Reported by GetHuman-deenad
May 12th, 2018 - 10 mons ago
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GetHuman-deenad started working on this issue
May 12th, 2018 5:10am
GetHuman-deenad confirmed the issue is fixed. Hooray!
May 12th, 2018 5:10am