I received “packing Materials” with shipping labels. Is this in preparation to replace...

GetHuman637659's customer service issue with Frontier Communications from April 2018

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The issue in GetHuman637659's own words
I received “packing Materials” with shipping labels. Is this in preparation to replace old modem to newer version? I have yet to receive the new version.
GetHuman637659 did not yet indicate what Frontier Communications should do to make this right.
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Frontier Communications

Customer service issue
Reported by GetHuman637659
Apr 28th, 2018 - 6 mons ago
I have an issue with Frontier Communications too
Not resolved
Seen by 1 customer so far
Similar issue to 1138 others
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Timeline
GetHuman637659 started working on this issue
Apr 28th 4:24pm