How Frontier Airlines is robbing customers during a global pademic
GetHuman5061453's Cancelled Flight issue with Frontier Airlines from July 2020
Help with my Frontier Airlines issue
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Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman5061453's own words
Due to a global pandemic and the US cancelling travel and shutting business down in May and into April ****, we were not able to go on our already scheduled vacation. We had to cancel our flight through Frontier on March **, **** and just assumed that the credit voucher we received would be good once everything started to open back up. I was wrong, after speaking with one of your customer support personnel, I was informed that my credit voucher expired and now my money I spent for my ticket was gone. This is really an unfortunate event that a company such as Frontier Airlines has decided to not extend travel credit (since there was a pandemic) and wants to basically steal money from customers. I want a refund or my credit voucher extended. If you need additional information, please email me.
GetHuman5061453 did not yet indicate what Frontier Airlines should do to make this right.
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How GetHuman5061453 fixed the problem
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GetHuman5061453 indicated the issue is not fixed yet.
Jul 14th, 2020 12:54am
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