COVID ** Credit

GetHuman5046488's customer service issue with Frontier Airlines from July 2020

Help with my Frontier Airlines issue
Before contacting them, items GetHuman5046488 may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman5046488's own words
Trying to use an expired credit ... Im trying to use a COVID** credit at Frontier Airlines - i am a first responder who has been very busy over the last few months helping with COVID**. I've tried a number of times to reach customer service line before credit expired but could never get through due to very long wait times - my credits expired *******. I am being told that my credits (almost $*,***) has expired and there is nothing that can be done. I am very disappointed with Frontier Airlines lack of integrity and empathy if that is the case. I was busy on the front lines helping to battle COVID-**. Helping people who were sick and scared and unable to spend hours on the phone trying to rebook a vacation. Should I be penalized for this ? All I want is to rebook using my credit.
I am a first responder and the last couple of months have been complete chaos. I tried calling a few times but could not wait on the line for the extended period of time
Rebook using my credit
I am a loyal Frontier Airlines customer - I am a first responder trying to help battle a global pandemic -
I called customer service, I sent an email to Media Relations
How GetHuman5046488 fixed the problem

We are waiting for GetHuman5046488 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Frontier Airlines's attention and get better help faster. Tap below to get started.
Having Frontier Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Frontier Airlines

Frontier Airlines Credit
Customer service issue
Reported by GetHuman5046488
Jul 9th, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 4101 others
0 customers following this

Timeline

GetHuman5046488 started working on this issue
Jul 9th 11:46am
GetHuman5046488 indicated the issue is not fixed yet.
Jul 9th 3:59pm
GetHuman5046488 indicated the issue is not fixed yet.
Jul 9th 4:02pm
GetHuman5046488 shared this issue with friends on Facebook
Jul 9th 4:02pm
GetHuman5046488 indicated the issue is not fixed yet.
Jul 9th 4:04pm
GetHuman5046488 indicated the issue is not fixed yet.
Jul 9th 5:03pm