GetHuman5046488's customer service issue with Frontier Airlines from July 2020
Help with my Frontier Airlines issue
Before contacting them, items GetHuman5046488 may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman5046488's own words
Trying to use an expired credit ... Im trying to use a COVID** credit at Frontier Airlines - i am a first responder who has been very busy over the last few months helping with COVID**. I've tried a number of times to reach customer service line before credit expired but could never get through due to very long wait times - my credits expired *******. I am being told that my credits (almost $*,***) has expired and there is nothing that can be done. I am very disappointed with Frontier Airlines lack of integrity and empathy if that is the case. I was busy on the front lines helping to battle COVID-**. Helping people who were sick and scared and unable to spend hours on the phone trying to rebook a vacation. Should I be penalized for this ? All I want is to rebook using my credit.
I am a first responder and the last couple of months have been complete chaos. I tried calling a few times but could not wait on the line for the extended period of time
Rebook using my credit
I am a loyal Frontier Airlines customer - I am a first responder trying to help battle a global pandemic -
I called customer service, I sent an email to Media Relations
I have an issue with Frontier Airlines too
How GetHuman5046488 fixed the problem
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