Hello, **I was boarding frontier this morning for a *.* day trip to Florida with my boy...

GetHuman4168921's Refund a Charge issue with Frontier Airlines from December 2019

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The issue in GetHuman4168921's own words
Hello, **I was boarding frontier this morning for a *.* day trip to Florida with my boyfriend and we each had one backpack as our personal items. It was small enough as per the measurements online, however my item did not push down far enough in the square bin while boarding. The dynamics of the bag were not suitable for the box. We have carried these back packs as carry ons with delta, American Airlines, Southwest, United and spirit previously and I have never had an issue with my backpack. I did not even have a purse or anything else that could be considered the personal item. It was just my backpack. We did not even consider purchasing carry ons because it was not necessary, and our bags were of proper size, they just were not square enough to fit down into the box. The attendant made us pay $*** before we boarded and was very rude about the entire process. **This was our first time flying with frontier and we will never be flying with frontier again, and will be sure to tell friends about this issue unless it can be resolved. We are the most unhappy with the way we were treated in this process, if we had been treated properly with respect and empathy we would not have even considered complaining about this issue.

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Frontier Airlines

Refund a Charge issue
Reported by GetHuman4168921
Dec 29th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1913 others
0 customers following this


GetHuman4168921 started working on this issue
Dec 29th, 2019 3:35pm