On Saturday, September * I departed on a Frontier airlines flight from Portland Oregon...

GetHuman3565195's customer service issue with Frontier Airlines from September 2019

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The issue in GetHuman3565195's own words
On Saturday, September * I departed on a Frontier airlines flight from Portland Oregon to Philadelphia. I checked my guitar. I had a layover in Denver and was told my guitar was on the connecting flight to Philadelphia. I arrived in Philadelphia and attempted to retrieve my guitar. It was not there. I was given a Baggage Irregularity receipt. The Incident * is PHLF*********. The tag number of my guitar if F*******. The report is dated September *, **** at *:**. I was told that the guitar would be delivered to my address of **** South Bay Ave. Beach Haven NJ. Later that day September *, **** I contacted Frontier and they said I would be contacted by a central baggage service agent from Frontiers corporate office. This did not happen. All contacts were made by me. I kept getting the runaround. This guitar is not a toy. It is estimated the value with improvements is over $*,***. I was told that I would be contacted between a * to * hour window. Still no contact. I need this guitar. I have an audition for admission into a college music program and have nothing to practice with. This airlines continues to ignore my pleas. My name is Joseph McLaughlin. My phone number is **********. If you can help I would appreciate it. I am not getting anywhere with Fontier. Frontier did give me a reference number of ******-******. Thank you for your time.

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Frontier Airlines

Customer service issue
Reported by GetHuman3565195
Sep 10th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 9256 others
0 customers following this

Timeline

GetHuman3565195 started working on this issue
Sep 10th, 2019 3:32pm
GetHuman3565195 indicated the issue is not fixed yet.
Sep 10th, 2019 7:45pm

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