I had a flight scheduled for Monday, March **, **** out of North Carolina to Denver, an...

GetHuman2704078's Refund issue with Frontier Airlines from April 2019

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The issue in GetHuman2704078's own words
I had a flight scheduled for Monday, March **, **** out of North Carolina to Denver, and then to Portland. Flight number ***. But they had an unexpected cancellation so I was asked to get off the plane and was handed a apology letter* with a couple options I chose option number two. Which mentions That I can be reinbursed up to $*** for a new flight and a $*** voucher send to my email. So I purchased what I thought was a ticket in the amount of $*** for Denver to Portland* through TripAdvisor! What ended up happening was I bought the wrong ticket it was out of the wrong airport and so I had to re-schedule a flight through American from the travel agency for the amount of $***.** nonstop from North Carolina to Portland at *:** pm. I ended up being at that airport in North Carolina all day. When I finally did get on my flight and ended up in Portland at **:** pm* my husband said* “you’re too tired I’m going to put you in a motel, and that $*** voucher, we can pay for the motel. * days ago* Friday, March *, ***** I received a check for the first flight I purchased* which was $*** for the ticket* I had purchased by accident. And I’m looking through my emails for $*** voucher* and I never received one. I apologize for all the confusion* I have only flew a handful of times and always with my husband! Never have I had a flight cancel which was very concerning for me since I was by myself. Sincerely, Wendy Harris (Flight **** CLT-DEN Monday March **, ****). I also have a receipt they gave me for The flight I got through American nonstop to Portland, Or. ticket **************

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Frontier Airlines

Refund issue
Reported by GetHuman2704078
Apr 8th, 2019 - 4 years ago
I have an issue with Frontier Airlines too
Fixed
Seen by 34 customers so far
Similar issue to 6556 others
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Items needed
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Booking reference
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman2704078 started working on this issue
Apr 8th, 2019 7:07pm
GetHuman2704078 indicated the issue is not fixed yet.
Apr 9th, 2019 7:15pm
GetHuman2704078 indicated the issue is not fixed yet.
Apr 10th, 2019 3:02am
GetHuman2704078 indicated the issue is not fixed yet.
Apr 10th, 2019 2:04pm
GetHuman2704078 shared this issue with others over email
Apr 10th, 2019 4:00pm
GetHuman2704078 shared this issue with others over email
Apr 10th, 2019 4:01pm