Waiting to see what went wrong with our suggestion for how to get Frontier Airlines help.
First: share to improve GetHuman-wieny's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-wieny may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman-wieny's own words
On January ** I purchased a round trip ticket to leave out of St. Louis going to Las Vegas but unfortunately I couldn't keep those arrangements due to death in my family. I called and talked to an agent about changing the flight departure from January ** to February * and she gave me the total and I told her that I would call back and let her know. Friday night I attempted to make the changes but didn't send the transaction through because I didn't have the $*** on the card to complete the transaction. I called Frontier Saturday to change the reservation and when the agent ran my card for a $*** dollars it said my card was declined when I know I had the money because I was going to use two different cards to pay $*** to complete the transaction. I called my banking institution and was informed that you all took $** out of my account even though I didn't complete the transaction. I spoke to a supervisor today about the issue and she wasn't even listening to what I was saying and put the phone down.I'm constantly talking and she wasn't even responding so a realize that she put the phone down and wasn't listening so I got frustrated and hung up. I called back and someone picked and put me on hold again like they knew it was me calling back and they didn't want to deal with the situation. Her actions as a supervisor was very rude and inconsiderate. Can someone please contact me at ***-***-**** regarding tis matter.
GetHuman-wieny did not yet indicate what Frontier Airlines should do to make this right.
I have an issue with Frontier Airlines too
How GetHuman-wieny fixed the problem
We are waiting for GetHuman-wieny to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.