On January ** I purchased a round trip ticket to leave out of St. Louis going to Las Ve...

GetHuman-wieny's customer service issue with Frontier Airlines from January 2019

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The issue in GetHuman-wieny's own words
On January ** I purchased a round trip ticket to leave out of St. Louis going to Las Vegas but unfortunately I couldn't keep those arrangements due to death in my family. I called and talked to an agent about changing the flight departure from January ** to February * and she gave me the total and I told her that I would call back and let her know. Friday night I attempted to make the changes but didn't send the transaction through because I didn't have the $*** on the card to complete the transaction. I called Frontier Saturday to change the reservation and when the agent ran my card for a $*** dollars it said my card was declined when I know I had the money because I was going to use two different cards to pay $*** to complete the transaction. I called my banking institution and was informed that you all took $** out of my account even though I didn't complete the transaction. I spoke to a supervisor today about the issue and she wasn't even listening to what I was saying and put the phone down.I'm constantly talking and she wasn't even responding so a realize that she put the phone down and wasn't listening so I got frustrated and hung up. I called back and someone picked and put me on hold again like they knew it was me calling back and they didn't want to deal with the situation. Her actions as a supervisor was very rude and inconsiderate. Can someone please contact me at ***-***-**** regarding tis matter.
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Frontier Airlines

Customer service issue
Reported by GetHuman-wieny
Jan 26th, 2019 - 3 mons ago
I have an issue with Frontier Airlines too
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Seen by 6 customers so far
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