I purchased a flight on ********** for a trip from Cleveland to Phoenix. Due to some ch...

GetHuman1463437's customer service issue with Frontier Airlines from November 2018

Help with my Frontier Airlines issue
The issue in GetHuman1463437's own words
I purchased a flight on ********** for a trip from Cleveland to Phoenix. Due to some change in plans and unforseen circumstance, I needed to canel my flight scheduled on *********. I went online to cancel my flight and request a refund on **********. I paid $**.** for a one-way ticket. I received a confirmation that I canceled my flight and that I was to be charged $**.** to cancel the flight. I'm waiting to be refunded the remaining balance of $**.**. **I haven't received my refund yet. I would like to know the turnaround time or know when my refund will be deposited back into my bank account.
GetHuman1463437 did not yet indicate what Frontier Airlines should do to make this right.
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How GetHuman1463437 fixed the problem
The three attempts shown sent me to their automated menu. I selected "Change Reservation" and it leads to a submenu. Press * to speak to someone about refunds. Unfortunately, if you cancel after ** hours from your original purchase, they give you the flight as a form of credit. I'm not too pleased with the policy because you have to cancel a booked flight over ** days away or within that ** hour timeframe in order to receive a money refund. What I don't understand is that if that value is credited to me from cancellation, why couldn't they just provide me with the cash refund that I'm requesting? I don't intend to use their flight services after this and it just feels as though money has been taken from me. I spoke to the customer service rep and he stated the policies in regards to policy refunds as I've mentioned above. It's rather disappointing that Frontier nickles and dimes you for everything and makes it more difficult when trying to cancel, especially for someone trying to fly on a budget.
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Frontier Airlines

Customer service issue
Reported by GetHuman1463437
Nov 1st, 2018 - a mon ago
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account