Scheduled flight at *am on ** Oct in Ontario CA to arrive at ***am in Denver. Had * tic...

GetHuman1358204's customer service issue with Frontier Airlines from October 2018

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The issue in GetHuman1358204's own words
Scheduled flight at *am on ** Oct in Ontario CA to arrive at ***am in Denver. Had * tickets to Football game at *pm. At *am flight was delayed to *** due to not having a full crew. I asked if this would be the latest delay and they said yes. I told them if not there were other flights to Denver to arrive to meet my needs. At *am flight was delayed again to at least **am. I told them nicely that I would not make my event and the lady said I would be reimbursed and I would see an email within ** hours. It has been over ** hours and nothing. The delay in telling me no crew was available not only forced us to miss our event but I missed the deadline to sell my tickets to the event. I feel like we were misled and should of been told the night before that a crew was not in place to fulfill the flight. I currently am out approximately $**** and am seeking reimbursement.

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Frontier Airlines

Customer service issue
Reported by GetHuman1358204
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2995 others
0 customers following this


GetHuman1358204 started working on this issue
Oct 16th, 2018 11:54pm

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