My son Gregory England, just flew out of the Raleigh NC airport flying with Frontier. H...

GetHuman1344346's customer service issue with Frontier Airlines from October 2018

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The issue in GetHuman1344346's own words
My son Gregory England, just flew out of the Raleigh NC airport flying with Frontier. He has a implanted spinal cord stimulator device with a medical device id card for airport security. When arriving at the check out point he was told they never heard if such a thing. His wife who is an ICU Nurse tried to explain to them which seemed to irritate them more. She said they were very rude. When they said they was going to pat him down he said OK but you can't touch my foot they became really rude asking how he put his socks on. My son had an injury to his foot and when touched will cause severe spasms and muscle cramps. *The attitude and sarcasm was unnecessary. If this was the first time they heard of a stimulator I think they could use some training. They could also use some instruction on how to talk and treat people with respect.

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Frontier Airlines

Customer service issue
Reported by GetHuman1344346
Oct 14th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 2952 others
0 customers following this


GetHuman1344346 started working on this issue
Oct 14th, 2018 8:19pm

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