GetHuman1341986's customer service issue with Frontier Airlines from October 2018

18 views | 2936 similar | 0 following
Help with my Frontier Airlines issue

How did GetHuman1341986 do it?

Waiting to hear how GetHuman1341986 fixed the problem to share with other customers.
The issue in GetHuman1341986's own words
Make and pay for a reservation. ... Thank you!*I signed up for Frontier membership very recently - ** October ****. The next day I made an online reservation for two (my husband and me) from HSV to MCO, departing * December **** * returning ** December ****. Adding * checked bag for each of us and all taxes and fees to the air fare the reservation cost was*IS $***.**. I entered all of my Visa credit card information for payment, but lost my internet connectivity prior to receiving some sort of confirmation. Instead of waiting a few minutes to see if I would receive an email confirmation, I called and spoke with Frontier Airline's Customer Service. He saw my reservation and requested my credit card information for payment, and processed and confirmed my reserfaton. I asked him to make note of my concern that he may have created a duplicate payment, as neither he nor I could tell if the credit card payment I had submitted on line prior to contacting him had been successful. He assured me there would be no issue. He said I would probably see one processed payment on my bank statement and possibly an additional $***.** charge posted in a "PENDING" status, and if so, the "PENDING" transaction would "drop off very soon". Well, that did not happen. Today my bank statement reflects two $***.** charges from Frontier Airlines. I spoke with my bank and they told me to contact you and have you credit my account. I tried to do that this afternoon. The Frontier Airlines rep did not seem to be feeling well or helpful as he actually dropped a "F* * K bomb on his *rd or *th attempt to correctly repeat my credit card number back to me. Ultimately he found no record of two charges for *$***.** and told me to go on this website and send in a copy of my bank statement with this email.**I still have not found anywhere on this web site where I can send in an attachment. Presently I am waiting for you to call me (it's been over ** minutes since I submitted my request and the * digit number you sent me in a text msg. It is past * AM, I am exhausted, but MUST make sure the duplicate $***.** charge is fixed in my account. I have that money obligated for other bills!**Please assist ASAP! How can I send you a copy of my bank statement?*Please call ASAP!*Thank you.*Deirdre Richtmyer****.***.**********@***.com
My reservation is fine and correct, however, I was charged twice for itl I need that money!
Credit my VISA account correctly - very soon.
* days. I did not expect to be double billed or cursed at when I called earlier for help. **********************************************************alls
Calld Customer Service
How GetHuman1341986 fixed the problem

We are waiting for GetHuman1341986 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Frontier Airlines's attention and get better help faster. Tap below to get started.
Having Frontier Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1341986 fixes it.
This email address isn't valid

Frontier Airlines

On-line flight reservation
Customer service issue
Reported by GetHuman1341986
Oct 14th, 2018 - 4 years ago
Seen by 18 customers so far
Similar issue to 2936 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account


GetHuman1341986 started working on this issue
Oct 14th, 2018 7:08am
GetHuman1341986 confirmed the issue is fixed. Hooray!
Oct 15th, 2018 8:22am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers