Just purchased a FreedomPop - **-Month Prepaid Plan LTE *-in-* SIM Card Kit from Best B...

GetHuman-apdaigen's customer service issue with FreedomPop from May 2019

Help with my FreedomPop issue
The issue in GetHuman-apdaigen's own words
Just purchased a FreedomPop - **-Month Prepaid Plan LTE *-in-* SIM Card Kit from Best Buy and a Samsung Galaxy J* Core **** Factory Unlocked *G LTE Android Phone from Amazon. The phone arrived with a warning notice that this device is not compatible with Verizon, Sprint, or any other CDMA provider. But my understanding is that FreedomPop uses the Sprint Network. Can I use a SIM from that kit with that phone under a Freedom Pop plan?
GetHuman-apdaigen did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman-apdaigen fixed the problem
Called back in to Freedom Pop and got a rep who confirmed that for GSM phones, Freedom Pop uses AT&T network, so the phone I have should work.
Please help with my FreedomPop issue
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FreedomPop

Customer service issue
Reported by GetHuman-apdaigen
May 9th, 2019 - a mon ago
I have an issue with FreedomPop too
Fixed
GetHuman-apdaigen shared how to fix
Seen by 6 customers so far
Similar issue to 3861 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 digits of SSN
Timeline
GetHuman-apdaigen started working on this issue
May 9th 12:10pm
GetHuman-apdaigen indicated the issue is not fixed yet.
May 12th 12:34pm
GetHuman-apdaigen confirmed the issue is fixed. Hooray!
May 12th 12:34pm